Everyone from the car parking attendant/ Security, receptionist and medical staff were super friendly and very efficient. Really impressed!

I fell and injured my wrist, and attended the hospital this morning. I had read, on the website, that a 111 appointment was needed. The clinician, who rang from 111, did not know this, but when she looked, she found the appointments. As with another review, within a couple of hours, I had been triaged, x-rayed, my wrist had been manipulated back into place, plastered, x-rayed again, and I was discharged, with the contact number for Kingston Fracture Clinic. I cannot rate the service, or rather the people who provide the face-to-face service, highly enough. While there, patients were reminded to ask 111 for an appointment, as those people attending without one would be seen, but they would be added to the end of the appointment list, unless it was for a more serious matter. Residents from Kingston are also, apparently, able to call the Out of Hours doctor (no information has ever been given, on our surgery out of hours recorded message about this, but it is detailed somewhere on the website). ..... All weekends (Saturday and Sunday) and Bank Holidays you can both consult and see a local GP who has full access to your notes between 08:00 and 20:00 by calling the GP Extended Access Hub (run by Kingston Chambers) on 020 3841 9942. Thank you everyone who acted in any role today