• bar
  • Hospital Information
  • Hellesdon Hospital is a care provider near Norwich and provides mental health care with quality and reviews available to compare on BestcareCompare. This provider has 26 reviews with a rating of 3 out of 5 and a CQC rating of No Rating.
  •  
  •  
  • bar
  •  
  • Mental Health Performance
    The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how Hellesdon Hospital is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Care planning6.47 on a scale of 0 - 106.47
    CQC mental health trust ratingsInadequate4
    Delayed transfers of care7.35% bed days lost due to delays7.35%
    Help out of hours5.42 on a scale of 0 - 105.42
    Improving recording of outcomes information for people receiving treatment65.4% of people on the Care Programme Approach who have outcomes recorded via HoNOS65.4%
    NHS England patient safety noticesGood - all alerts signed off where deadline has passed3
    Open and honest reportingAmongst the worst1
    Overall views and experienceWorse than average: 6.36 on a scale of 0 - 106.36
    People on CPA followed up within 7 days of an inpatient discharge95.6% of people were followed up95.6%
    Percentage of staff receiving job-relevant training, learning or development in past 12 months79.33% received relevant training/learning/development79.33
    PLACE patient led assessment of the care environment: condition, appearance, maintenance97.5%97.5%
    PLACE patient led assessment of the care environment: privacy, dignity, wellbeing92.5%92.5%
    Proportion of admissions gate-kept by CRHT teams96.9% of admissions96.9%
    Proportion of people receiving physical health advice and support from community services4.53 on a scale of 0 - 104.53
    Recommended by staff3.37 out of 53.37


  •  
  • bar
  •  
  •  Care Provider Location and near by additional services
    click_map
  •  
  • bar
  •  
  • Patient Ratings

    Excellent
    13

    Good
    2

    Ok
    2

    Poor
    3

    Terrible
    6

  •  Patient Reviews

    Wellbeing Norfolk & Waveney
    review providerBy:Danny R
    Rating:..star rating
    Jun 18 2019

    I stayed in the mens Glaven Ward at Thurne Ward. My time here was very helpful in my recovery from a mental health breakdown. Every staff member was brilliant and there was always somebody there to assist me. Thank you, my faith in the mental health system has been restored. My only complaint would be the tea tasted poor, but the hot chocolate made up for it!

    Original Comment Report...

    Wellbeing Norfolk & Waveney
    review providerBy:Lroberts9100
    Rating:..star rating
    Oct 11 2018

    I was taken into hellesdon hospital and for the most part my memory is awfully patchy. However, I am writing this on behalf of my family and friends as they didn't want to all. Bombarded the site with bad reviews. They wanted it to be fair. Despite being under a section 2, my family had barely any involvement in my care. They were not informed what was happening or decisions that had been made. I must thank the staff for keeping me alive during that time, however, being far too over medicated was not fixing the problem, only trying to sedate it. During my 6weeks at the hospital before being transfered to care in Wales, I received no treatment other than medication. I was deemed suitable for any of the groups that were being conducted. I understand that may have been true and fair to all patients, however, being left in a hospital without treatment, but only being medicated with medication that was not fixing the problem wasn't useful for me. As soon as my care was transfered I received proper assessment, a care plan was put in place and treatment followed. There was support and hope. But during my time at hellesdon on this occasion and previous inpatient admissions, there was none of that. That may be slightly unfair. The admissions ward was very supportive. They spoke to me. No one ever explained my diagnosis and it was deemed detrimental and I can understand why, but no one explained to my family either. The staff on admissions tried to talk to me as a person, keep me busy or be there and find ways for me to communicate when I was very distressed as talking out loud becomes a major issue at those times. But from I transfered wards, there was none of that. I understand staff may have been stressed, overworked and understaffed, however, everyone's care was suffering. When I get very unwell at times my only viable form of communication is through writing despite all my attempts to articulate. However, this was not even an option to indicate to staff I was in high levels of distress. Not being able to communicate this to get the appropriate medical or psychological help led to a downward spiral and rapid decline in my mental health, leading to many incidents on the ward (never including anyone else may I add. Just risk to myself) However I am ever so grateful for them intervening during those incidents and keeping me alive despite being so angry at them discovering my secret attempts at the time. That being said, I feel as though the hospital. Could benefit greatly from hospitals paving the way for outstanding mental health inpatient AND outpatient support and treatment. I would love to discuss this in detail if ever possible. I've experienced care in different regions and I feel as though I could now give balanced and useful informational input.

    Original Comment Report...

    Wellbeing Norfolk & Waveney
    review providerBy:Anonymous
    Rating:..star rating
    Jun 15 2018

    The staff were writing reports. I asked to review their reports. I saw one report wring by a staff member who wa barely literate. It was about me and what I had done. When I went out for a walk - what a load of tosh. Don't trust 'em as far as I can throw them.There was a young girl in there who was quite disturbed but very pleasant. I listened to her, but the staff just ignored her and told her to go her room. it was very sad the was the staff were so insensitive and ignored people. I still remember her to this day, five years on. The pharmacist doesnt have a clue about the drugs she prescribes. They dole out anti-psychotic drugs like Smarties, even though nobody is psychotic. A disgrace. Typically British in that nobody really cares and the staff are all uber-compliant. If you have a relative in this place, visit them lots.

    Original Comment Report...

  • bar
  •  Write a Review
  •  
  • Note: Click on the heading to open

  •  
  • Pictures from the Public
    bar
  • Popular Local Hospitals
    bar
    Julian Hospital
    Julian Hospital 1.9 miles
    star rating (38)
    Hellesdon Hospital
    Hellesdon Hospital 0.0 miles
    star rating (26)
    St Catherines Way
    St Catherines Way 20.4 miles
    star rating (0)
    Airey Close
    Airey Close 22.6 miles
    star rating (0)
Hellesdon Hospital Hellesdon Hospital Hellesdon Hospital is a care provider near Norwich and provides mental health care with quality and reviews available to compare on BestcareCompare. This provid Drayton High Road,Hellesdon,Norwich,NR6 5BE 01603 421421
35026

Hellesdon Hospital, Mental Health Information and Reviews.

Check out mental health care ratings, cqc ratings and patient ratings for the Hellesdon Hospital

Read and write reviews for this care provider