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- Hospital Information
- West Lane Hospital, Middlesbrough is a care provider near Middlesbrough and provides mental health care with quality and reviews available to compare on BestcareCompare. This provider has 33 reviews with a rating of 4 out of 5 and a CQC rating of No Rating.
Mental Health Performance The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how West Lane Hospital, Middlesbrough is doing in areas that may be important to you. Health Metric Detail Indicator Bed occupancy rate 84.5% acute adult beds occupied 84.5% Care planning 7.51 on a scale of 0 - 10 7.51 CQC mental health trust ratings Good 2 Delayed transfers of care 5.40% bed days lost due to delays 5.40% Help out of hours 6.80 on a scale of 0 - 10 6.80 Improving recording of outcomes information for people receiving treatment 53.2% of people on the Care Programme Approach who have outcomes recorded via HoNOS 53.2% NHS England patient safety notices Good - all alerts signed off where deadline has passed 3 Open and honest reporting Amongst the best 3 Overall views and experience For average: 7.39 on a scale of 0 - 10 7.39 People on CPA followed up within 7 days of an inpatient discharge 97.2% of people were followed up 97.2% Percentage of staff receiving job-relevant training, learning or development in past 12 months 84.38% received relevant training/learning/development 84.38 PLACE patient led assessment of the care environment: condition, appearance, maintenance 91.3% 91.3% PLACE patient led assessment of the care environment: privacy, dignity, wellbeing 87.7% 87.7% Proportion of admissions gate-kept by CRHT teams 96.3% of admissions 96.3% Proportion of people receiving physical health advice and support from community services 5.51 on a scale of 0 - 10 5.51 Recommended by staff 3.83 out of 5 3.83 -
Care Provider Location and near by additional services
Patient Ratings Excellent 21Good 3Ok 1Poor 2Terrible 6Patient Reviews
West Lane Hospital, Middlesbrough
By: Anonymous Rating:.. 
Mar 2 2018 I was more than disappointed with the dealings with my child . Whilst in there ? was forced to watch a horror ( which ? hears voices and has serious paranoia ) we don’t let ? watch horrors . The staff told me I could ring up when ever and one time they thought I was on hold and I heard them bad mouthing me! I could never get in touch and they were never helpful . They sent ? home completely free of medication and ? slit her wrists and went on a huge meltdown and in a very bad way . Lots more reasons why this hospital does not have my vote! It’s useless ! I feel let down and my ? does and all professionals! I had massive high hopes on visiting and it just tore us apart . All my child needed was help ! If I had the energy and fight in me than I would have put official complaint in
Original Comment Report...Reply from Tees, Esk and Wear Valleys NHS Foundation Trust
Tue, 03 Apr 2018 11:13:07 +0100
We are sorry to hear that you feel that you are or were previously disappointed with the service at the Newberry Centre for your child. We work hard as a team to try to make sure everyone who accesses our services has the best experience possible. We understand how important this is to our patients their families and carer’s. We as a team take the interests of our patients very seriously and regretfully this has not been your experience. We encourage people who use our service to contact us particularly if they have had a poor experience so we can learn from them and are always keen to look at how we can improve our services. Your views are valuable and we always welcome feedback. Please do not hesitate to contact myself Nicola Everett-Joel Ward Manger.West Lane Hospital, MiddlesbroughBy: Mum of 4 Rating:.. 
Jan 31 2018 My child attended for an initial assessment after previously being a patient and leaving due to differences of opinion regarding treatment. My child was told that if they were unwilling to have CBT therapy this service would not offer any alternative. CBT did not work the first time, it was done badly, pushed to far, to fast and left them in a worse place which is why we left the service in the first place. I would have thought that a child and adolescent based therapy service would be more willing to listen to the child themselves and be led by what the child wants and their therapy needs. I have never met a child yet who "fits" into a nice neat box so they can be "therapied" a certain way. In this day and age with such a high statistic of teenage suicides maybe this service would be better served to actually listen to the young person and their family and fit the treatment to the young person not make the young person fit a regime of treatment that may not be right for them. This service ruled out any intervention for my child because they said no to one, so they wouldn't offer any of the many other available treatment options. It is almost a 'you play by my rules or you don't play' ethos and in all fairness that works for some but in this case it showed my child that their rules on treatment outweigh the personalisation of treatment for the individual. My child is an individual and deserves to be treated as such! They have now been told by our G.P to "wait it out" as they are a few months away from 18 at which point they miraculously become an adult and another service can pick them up. This is wrong on so many levels not least of which is 18 is months away and they need help now!
Original Comment Report...Reply from Tees, Esk and Wear Valleys NHS Foundation Trust
Tue, 13 Feb 2018 11:00:38 Z
We are sorry to hear that you have not had a good experience of our services, it is clear that this young person may not have had the clinical service deserved. This is disappointing for the team as they aim to provide high quality care. Should you wish to discuss your experience in more detail, Rod Morris, Team Manager is very happy to meet with you and can be contacted at the Rosewood Centre on: 0300 0132000West Lane Hospital, MiddlesbroughBy: Tish Howard Rating:.. Mar 13 2018 Letisha Howard At the age of 14 I was put in the Newberry Centre for mental health issues and the support I received was amazing. The staff showed respect towards you no matter what insults you threw to them. Being treat as a human made me feel like some good would come in life. I have made many great friends and my life is now back in progress thanks to the Newberry Centre. I hope any patient who gets admitted feels the same I do and my heart and respect goes out to those who are suffering with Mental Health. It took me a while to get used to the anxiety of being somewhere new but eventually I got used to it. At the lowest point of my life I never saw a light at the end of the tunnel but the staff always encouraged that one day I would see it. The facilities are amazing and playing pool made me forget my worried and it stopped my mind from wandering off into a bad place. With the help from the psychologists I eventually started to gain some self confidence back and look one step forward. Thank you to everyone and that you deserve every compliment given. I am now in a better place and have started exams meaning college is getting closer every day. I am still pursuing my goal to be a Mental Health nurse and being able to connect to those with a similar illness to me. My PTSD is under control and I am slowly putting my life back together. I am not as whole as I would like to be but to those who judge me on my past. I don't live there any more I live in the present. With the help of my friends I can now see the light at the end of the tunnel.
Original Comment Report...Reply from Tees, Esk and Wear Valleys NHS Foundation Trust
Thu, 15 Mar 2018 07:45:41 Z
Thank you for taking the time to post this feedback and for sharing your positive reflections and experiences when at the Newberry Centre. More so for giving other young people and families who may read this hope and motivation through your words about how you have been able to take a step forward, this is very inspiring and lovely to hear. The staff in the centre are committed to providing a high quality service and we are very pleased to hear that the treatment you received has helped you. Your feedback will be passed on to the all of our staff and we wish you the very best for the future. Thank you. From all of the staff at The Newberry Centre.- Write a Review
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