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Mental Health Performance |
The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how St Michael's Hospital is doing in areas that may be important to you. |
Health Metric | Detail | Indicator |
---|---|---|
Bed occupancy rate | 93.3% acute adult beds occupied | 93.3% |
Care planning | 6.86 on a scale of 0 - 10 | 6.86 |
CQC mental health trust ratings | Requires Improvement | 3 |
Help out of hours | 5.70 on a scale of 0 - 10 | 5.70 |
Improving recording of outcomes information for people receiving treatment | 61.4% of people on the Care Programme Approach who have outcomes recorded via HoNOS | 61.4% |
NHS England patient safety notices | Good - all alerts signed off where deadline has passed | 3 |
Open and honest reporting | Amongst the worst | 1 |
Overall views and experience | For average: 6.85 on a scale of 0 - 10 | 6.85 |
People on CPA followed up within 7 days of an inpatient discharge | 98.1% of people were followed up | 98.1% |
Percentage of staff receiving job-relevant training, learning or development in past 12 months | 82.23% received relevant training/learning/development | 82.23 |
PLACE patient led assessment of the care environment: condition, appearance, maintenance | 97.1% | 97.1% |
PLACE patient led assessment of the care environment: privacy, dignity, wellbeing | 94.2% | 94.2% |
Proportion of admissions gate-kept by CRHT teams | 96.3% of admissions | 96.3% |
Proportion of people receiving physical health advice and support from community services | 4.23 on a scale of 0 - 10 | 4.23 |
Recommended by staff | 3.57 out of 5 | 3.57 |
Patient Ratings | ||||||||||||
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By: | Anonymous |
| Sep 10 2019 | |||
Reply from Coventry and Warwickshire Partnership NHS Trust Tue, 17 Sep 2019 10:29:17 +0100 Thank you for taking the time to leave your feedback about Ferndale Ward at St Michael's Hospital. We will ensure your feedback is shared with the manager of the services as we use all feedback to continually improve. The manager will also share your positive comments with the staff. |
By: | Anonymous |
| Sep 9 2019 | |||
Reply from Coventry and Warwickshire Partnership NHS Trust Tue, 17 Sep 2019 10:29:15 +0100 Thank you for taking the time to leave your feedback about St Michael's Hospital. We are sorry to hear how your experience has left you feeling. We will ensure your feedback is shared with the manager of the service as we take all feedback very seriously and use it to continually improve. It would not be appropriate for us to discuss your personal situation in detail online, but if you would like to provide further feedback, please contact our Patient Advice and Liaison Service (PALS): Patient Advice and Liaison Service Coventry and Warwickshire Partnership NHS Trust Wayside House Wilsons Lane Coventry CV6 6NY Telephone: 0800 212 445 (Freephone) or 024 7653 6804 Email: PALS.Complaints@covwarkpt.nhs.uk |
By: | Anonymous |
| Jul 25 2019 | |||
Reply from Coventry and Warwickshire Partnership NHS Trust Tue, 30 Jul 2019 13:33:39 +0100 Thank you for taking the time to leave your feedback about The Pines. We are sorry to hear how your experience left you feeling. We will ensure your feedback is shared with the manager of the services as we take all feedback very seriously and use it to continually improve. It would not be appropriate for us to discuss your personal situation in detail online, but if you would like to provide further feedback, please contact our Patient Advice and Liaison Service (PALS): Patient Advice and Liaison Service Coventry and Warwickshire Partnership NHS Trust Wayside House Wilsons Lane Coventry CV6 6NY Telephone: 0800 212 445 (Freephone) or 024 7653 6804 Email: PALS.Complaints@covwarkpt.nhs.uk |
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