Had my eyes lasered and was advised that I would need reading specs. I had no prescription for this, and was told to buy some cheap ones in a supermarket. Wanting to support a local business, I called into Outlook Optical with my old specs to ask if they could change the lens to +1 for reading. The 2 staff on the counter were horrified at my request, although they did reluctantly take the order. A few weeks later the fibre holding the glass in snapped, and they reluctantly replaced it- and a few weeks later the other lens fell out. Again they acted as if it was my fault, and reluctantly replaced it, after they had lectured me even though they admitted that they had used my original fibre - and charged £25. I just found the staff very rude and patronising and not very nice at all. A year or so later, I gave them another chance and called in with a similar request, and again had the same experience, rude and very awkward! I think they could do so much more business if they advertised more.
Original Comment Report...