I'm not from the U.K. but needed a frame repair after an accident had distorted the frames & sprung one arm such that it rendered my transition glasses useless. I happened to stop at Optical Express in York to see if they could help me out. A very courteous member of staff said they could try but as I hadn't bought them there, they couldn't be responsible if they broke. As they were useless to me until I got home,I told the member of staff to go ahead & with a little work, the member of staff was able to return them to almost their original state. The member of staff refused to charge me for their efforts which was fantastic. So if you ever have need of Optical services in York, I don't think you can do any better than this company.
Original Comment Report...

I visited the York branch of Optical Express on 7 February 2017 for my annual eye test. I was warmly greeted and, after a short chat, shown to the newly refurbished waiting room. The staff were friendly, courteous, professional and caring. The environment was calm and pleasant. I was kept informed of everything happening, the tests and results were carefully and clearly explained and I was then given extra help to manage my varifocal glasses. The eye test was easy (for me) and very well conducted. I felt that the staff were interested in me, keen to help and were a good team. An excellent experience and I will recommend the York branch to anyone.
Original Comment Report...