I had an eye test on the 26th of July at the Taunton branch of Specsavers. It is now the 5th of October and I have not had completion of my prescription yet. I was told my lenses were difficult to produce and was therefore content to wait longer than might be normal. I was first told that my glasses had been lost by an outside contractor and therefore I would have to wait for them to be found or reproduced. A couple of weeks later I had to speak to the manager because I could not believe that the problem had not been resolved. She advised me that this happens and it is basically the responsibility of the outside supplier. The following day I was contacted to ask why I had not picked up my glasses the day before. I then came in and met someone who was a problem solver. She was determined to get to the root of the problem. I received one pair of glasses with the proviso that I would let them know that everything was fine and then they would produce the second pair. It must be a month and I am still waiting for the second pair. I have enquired and been told there is no sign of the glasses yet. I have been in the shop numerous times, made many phone calls and all I get is "We're so sorry.". I'm sorry - this has gone on long enough. I have used Specsavers for many years but never again.
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