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Pharmacy Services | ||||
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Patient Ratings | ||||||||||||
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By: | Ken Bagnall |
| Mar 20 2018 | |||
This service advertises that it offers a prescription delivery service. Apparently, as of 20 March 2018 this has been discontinued, which for those who are unable to get out of the house, either due to disability or illness, makes them bloody useless as a pharmacy. Regrettably, after using this pharmacy for years, we are off to another who will provide an adequate service. Reply from Well Stalybridge - Market Street Wed, 21 Mar 2018 09:37:43 Z Dear Sir/Madam, thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for any inconvenience caused. I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. Demand for a home delivery service has increased significantly. We only have a finite capacity so our pharmacy team in Stalybridge has reviewed the service demand and are, unfortunately, unable to offer a delivery service to new delivery patients who do not meet a certain agreed criteria. Anyone who previously received a delivery service will continue to do so. We are still offering the service to anyone that is housebound and our pharmacy teams are assessing each patient on an individual basis to try to determine the most suitable options. Should you wish to discuss this matter further with a member of our team please email your concerns to yourexperience@well.co.uk, alternatively the pharmacy team will be able to discuss any options that are available to you. Thank you once again, Katrina |
By: | Ken Bagnall |
| Mar 20 2018 | |||
This service advertises that it offers a prescription delivery service. Apparently, as of 20 March 2018 this has been discontinued, which for those who are unable to get out of the house, either due to disability or illness, makes them bloody useless as a pharmacy. Regrettably, after using this pharmacy for years, we are off to another who will provide an adequate service. Reply from Well Stalybridge - Market Street Wed, 21 Mar 2018 09:37:43 Z Dear Sir/Madam, thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for any inconvenience caused. I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. Demand for a home delivery service has increased significantly. We only have a finite capacity so our pharmacy team in Stalybridge has reviewed the service demand and are, unfortunately, unable to offer a delivery service to new delivery patients who do not meet a certain agreed criteria. Anyone who previously received a delivery service will continue to do so. We are still offering the service to anyone that is housebound and our pharmacy teams are assessing each patient on an individual basis to try to determine the most suitable options. Should you wish to discuss this matter further with a member of our team please email your concerns to yourexperience@well.co.uk, alternatively the pharmacy team will be able to discuss any options that are available to you. Thank you once again, Katrina |
By: | Ken Bagnall |
| Mar 20 2018 | |||
This service advertises that it offers a prescription delivery service. Apparently, as of 20 March 2018 this has been discontinued, which for those who are unable to get out of the house, either due to disability or illness, makes them bloody useless as a pharmacy. Regrettably, after using this pharmacy for years, we are off to another who will provide an adequate service. Reply from Well Stalybridge - Market Street Wed, 21 Mar 2018 09:37:43 Z Dear Sir/Madam, thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for any inconvenience caused. I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. Demand for a home delivery service has increased significantly. We only have a finite capacity so our pharmacy team in Stalybridge has reviewed the service demand and are, unfortunately, unable to offer a delivery service to new delivery patients who do not meet a certain agreed criteria. Anyone who previously received a delivery service will continue to do so. We are still offering the service to anyone that is housebound and our pharmacy teams are assessing each patient on an individual basis to try to determine the most suitable options. Should you wish to discuss this matter further with a member of our team please email your concerns to yourexperience@well.co.uk, alternatively the pharmacy team will be able to discuss any options that are available to you. Thank you once again, Katrina |
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