Very bad staff ignored lied to wait 6 days for medication to be told they have none go elsewhere

Even though you've been visually seen entering the shop, it's usual to be kept waiting for the staff to finish personal chit-chatting between themselves before being served...and then they are seemingly annoyed they've been interrupted by a customer and consequently can be very abrasive, unhelpful, curt and abrupt. The low awful level of service never seems to disappoint and is now an expectation. Many people have had the same experience and I don't believe the staff realise how many local customers in the community talk about the joke that are the staff in Rowlands. Personally, I don't think I've been in a worse shop for customer service.  They really don't want you there.  Maybe you need a secret shopper Rowlands owners.... experience it for yourself.

Went into pharmacy waited for ages while staff gossiped behind counter. Someone went to come and serve me but decided to go back and show photos on her phone to another member of staff and completely ignored me. At this time other customers were coming in and waiting. I decide at this point to take my custom elsewhere. This isn’t the first time this has happened. Disgusting customer service. I will never use this chemist again.