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Pharmacy Services | ||||
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Patient Ratings | ||||||||||||
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By: | Anonymous |
| Dec 29 2023 | |||
Dont know how they work but i think they work for charity company waiting for my atibiotics 3 hours, and when i went to pharmacy doors were closed because of break. Did not mention about it at all. People are not well and waiting for their tablets and it look like they dont care. Did not deserve even one star |
By: | Anonymous |
| Jan 24 2023 | |||
This pharmacy has had my prescription for a month ?? didn’t have my HRT when it was first handed in, they borrowed me some from someone else is prescription, ran out again so went back to collect the remainder only to be told they still don’t have it. If you’ve been trying for a month don’t you think you should at least let someone know before they run out. HRT you don’t stop and start, surely they have a duty of care. Nobody cares any more |
By: | Anonymous |
| Aug 29 2019 | |||
The customers are often (in fact usually) left waiting for any kind of attention. They hardly ever have all (if any) prescription medicines available, They say give them 1 week to fill prescriptions and even then they were often not ready - I believe the system has now changed but still not much better. One visit n ot long ago the only competent pharmacist was on holiday and there were several people waiting and several staff and pharmasists in the dispensing area laughing and joking and chatting to each other rather that look after or even attend to waiting customers. I would mention this standard of service doesn't help when one of the surgeries it serves is also pretty inefficient. All of which means patients not getting a good service or any service really - I have been without three different medications for two weeks so far, one is for depression, one for lung function and another one. I will try again tomorrow to get my medicines - fingers crossed
Reply from Well Greenleys - Ardwell Lane Sat, 31 Aug 2019 00:17:33 +0100 Dear Sir/Madam, Thank you for your feedback detailing your experience while visiting our pharmacy. It is disappointing to hear of the difficulties you have faced in trying to obtain your medication, I would like to apologise for this. I am concerned that you have been out of medication for over a couple of days, please contact myself or one of my colleagues on the email below, who will be able to assist you further I can assure you that this feedback has been passed onto the Regional Development Manager (RDM) who covers the pharmacies in this area, who will address these issues with the branch staff. Once again, I apologise for the service you have received, however if you have any further concerns then please do not hesitate to contact us on yourexperience@well.co.uk Many Thanks Chelsea |
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