The Knowles

I visited this home with a view to my mother staying there. As I stepped in the porch the stench that hit me was disgusting. As I entered home it only got worse. When I asked about the smell I was told that it was " toileting " time. I thought I misheard them. They showed us around and as we went into the different lounges you could tell by the smell as you passed residents , who was actually sitting in soiled pads. I felt so sad for the residents. In one lounge there was a carer sat there but there was no interaction with the residents. They also told me that there is always 7 cares on but I only saw 3 and one of them disappeared and the other was the one not interacting with the residents. They have another home in coventry The Willows which I also visited but they would not let me in. They said I had to make an appointment. It was not meal time. I asked why I needed an appointment but was told that they were busy. I told them I was worried about that as you should not have to make an appointment . I understand if there was an emergency or they were understaffed but all they would say was make an appointment . I have always worked in care and I am employed in a care home at the moment so this just rings very big alarm bells . I will never step foot in them homes again and I would advise no one to leave there loved ones at these homes.
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