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The Sollershott Surgery is a GP Practice in Letchworth Garden City and provides a list of services listed below if available. This GP practice has 30 reviews with a rating of 3 out of 5. |
Provider Services | ||||
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The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Sollershott Surgery is doing in areas that may be important to you. |
Health Metric | Detail | Indicator |
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Cervical Screening Ages 25 to 49 | 721 individuals have been screened out of a possible 965 eligible people.A total of 74.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 51 people to hit the required 80% screening target. | 721 |
Cervical Screening Ages 50 to 64 | 423 individuals have been screened out of a possible 526 eligible people.A total of 80.4% of possible patients have been screened which is above the required mimimum standard. | 423 |
Overall number of GP appointments | 2,746 Number of appointments in Aug 2023 from a practice list size of 6,210 patients | 2,746 |
Face to face appointments | 2,062 Face to Face appointments in Aug 2023 which is 75.1% of the total number of appointments. | 2,062 |
Home Visits | 89 Home Visits in Aug 2023 which is 3.2% of the total number of appointments. | 89 |
Telephone appointments | 500 Telephone appointments in Aug 2023 which is 18.2% of the total number of appointments. | 500 |
Unknown appointments | 95 Unknown appointments in Aug 2023 which is 3.5% of the total number of appointments. | 95 |
Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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By: | Anonymous |
| Aug 11 2019 | |||
I understood that the surgery had adopted additional hours to help patient access services on a Saturday morning. I submitted a repeat prescription request ten days ago. Due to working in London the only time I can get to the surgery when it is open is a Saturday morning. I duly arrived at the surgery this saturday morning around 9.30am and saw 5 members of staff sitting behind the reception desk having a laugh and joke and conversation. I spoke to the receptionist and asked him for my repeat prescription. he had not done this before so asked a colleague. His colleague said that they were unable to give me my completed prescription because it was a saturday morning and they couldn't offer that service. I was incredulous and felt humiliated as the box of prescriptions was on the front desk and would have taken them seconds to retrieve and give me my prescription. They did not apologise but said that I should come back in normal surgery hours. I think this showed a complete lack of care and a lack of understanding of what good customer service is treating me as if I was an inconvenience to their busy morning of socialising with colleagues. |
By: | Anonymous |
| Aug 4 2019 | |||
Since February I have been attempting to get a medical problem sorted out, but have been passed from one G.P. to another without being able to get a face to face appointment with the same G.P. twice running. Most 'appointments' have been by telephone, and these are for dates at least a week in advance. It would seem that some of the G.Ps. do not refer back to previous medical notes, so have a limited idea of the medical problem that is concerning me. Where do I go from here in order that I have some continuity of care? The following question in this survey relates to ;when did you visit this GP surgery?' How can you visit a surgery when all it offers are 'telephone consultations'?
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By: | Anonymous |
| Jul 8 2019 | |||
myself, and my family have been patients at this surgery for 38 years, we have had some excellent doctors in the past, but sadly most of them have retired. After two doctors left we had a lot of different doctors for over two years which was very frustrating. Thankfully we now have a new team of Doctors who are excellent, and I would highly recommend this surgery. My husband, and I both have health issues which have been dealt with promptly, and with much kindness. My children, and grandchildren are also patients here, and across the generations iof our family we are all really happy with the service, and the Doctors.at Sollershott . |
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