Brook Green Surgery

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  • Provider Information
  • Brook Green Surgery is a GP Practice in London and provides a list of services listed below if available. This GP practice has 29 reviews with a rating of 3.9 out of 5.

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  • Provider Services
  • Asthma Clinic
  • Learning disability health check
  • Smoking cessation clinic
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Brook Green Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49672 individuals have been screened out of a possible 1,158 eligible people.

    A total of 58% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 255 people to hit the required 80% screening target.
    672
    Cervical Screening Ages 50 to 64249 individuals have been screened out of a possible 378 eligible people.

    A total of 65.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 54 people to hit the required 80% screening target.
    249
    Overall number of GP appointments1,706 Number of appointments in Aug 2023 from a practice list size of 5,330 patients1,706
    Face to face appointments1,464 Face to Face appointments in Aug 2023 which is 85.8% of the total number of appointments.1,464
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments11 Telephone appointments in Aug 2023 which is 0.6% of the total number of appointments.11
    Unknown appointments175 Unknown appointments in Aug 2023 which is 10.3% of the total number of appointments.175
    Video call appointments56 Video call appointments in Aug 2023 which is 3.3% of the total number of appointments.56


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  • Patient Ratings

    Excellent
    13

    Good
    11

    Ok
    1

    Poor
    3

    Terrible
    3

  •  Patient Reviews

    Brook Green Surgery
    Review SourceBy:Brook G
    Rating:..Star Rating
    Jun 11 2019

    Lack of system and discipline! I came for walk in service at 8:30am, there were 10 people and only 9 seats. I wouldn’t mind to wait standing but only after an hour we were told that the doctor is not even here yet.
    Original Comment Report...

    Reply from Brook Green Surgery
    Wed, 12 Jun 2019 12:33:32 +0100

    I would like to apologise that you were kept waiting for the walk-in clinic. On the day in question there was a major accident on the A4 Cromwell Road which was completely closed off between Hammersmith Flyover and the Hogarth roundabout. The whole of West London was gridlocked and it took the GP over an hour longer to get to work causing the late running clinic. He did relay this information to the reception team to inform patients. I do understand the frustration that this caused. If you would like to discuss this further with me please do contact the Surgery. Ann Hall, Practice Manager.

    Brook Green Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Mar 28 2019

    I've visited the doctor this morning for the second time after a treatment for an infection. I was stunned by the fact that he did not take the time to examine me at all. Did not check my throat and ears, NOTHING. He just talked to me saying everything was ok. You just need to wait and go home. I feel really bad and am sure that it won't go better in the future as I've been sick for 1month now. I am fed up. I feel him unprofessional. I've never seen a Dr diagnosing a patient just talking with him. I will go to a private one straight away. I feel unsafe in this surgery. The reception is sometimes rude and I've been waiting for 45min for 5min of consultation! Unacceptable!!!
    Original Comment Report...

    Reply from Brook Green Surgery
    Mon, 15 Apr 2019 12:45:52 +0100

    Thank you for the feedback which has been discussed with the Dr who saw you who has responded below: “Many thanks for your comments. I am sorry you were disappointed by the visit to see us in late March. Sometimes, in fact, an assessment of illness can reasonably be made based only on the history presenting. As you point out yourself, you had been treated with antibiotics for a throat infection, and I remember that on that morning you said you were feeling quite a lot better, though not yet 100%. Because there is little more that can be done for a throat respiratory infection, and because you said you felt somewhat better, if not completely, it seemed reasonable to expect this trend to improvement to continue. If you are still not better do please contact the Surgery. “ Please feel free to contact me. Best wishes, Ann Hall Practice Manager 0207 603 7563

    Brook Green Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jan 22 2019

    I always come away from seeing a GP here - realising I’m lucky to be a patient at such a great surgery. One of the receptionists is always so helpful, also, and kind when I was unwell. Today - I attended an emergency clinic, saw a competent dr, who put me at ease, as well as dealing with things in a timely fashion. I already have my scan apptmt through, and went to the hospital to have my blood tests today ( already know some of the results). I’m a medical professional myself, and am hugely appreciative of the care I receive at this surgery. Rooms are clean and uncluttered.
    Original Comment Report...

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