Park Medical Centre |
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3.2 
38 Reviews Park Medical Centre Inver Court, Invermead Close, London, Greater London, W6 0QG Phone : Web :http://www.parkmedicalcent.. Email :parkmedicalcentrew6@nh. EPS : Available Status : Closed
Park Medical Centre is a GP Practice in London and provides a list of services listed below if available. This GP practice has 37 reviews with a rating of 3.2 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Park Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2,088 individuals have been screened out of a possible 3,104 eligible people.A total of 67.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 396 people to hit the required 80% screening target. | 2,088 |
| Cervical Screening Ages 50 to 64 | 940 individuals have been screened out of a possible 1,230 eligible people.A total of 76.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 44 people to hit the required 80% screening target. | 940 |
| Overall number of GP appointments | 6,458 Number of appointments in Aug 2023 from a practice list size of 13,335 patients | 6,458 |
| Face to face appointments | 5,083 Face to Face appointments in Aug 2023 which is 78.7% of the total number of appointments. | 5,083 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 981 Telephone appointments in Aug 2023 which is 15.2% of the total number of appointments. | 981 |
| Unknown appointments | 351 Unknown appointments in Aug 2023 which is 5.4% of the total number of appointments. | 351 |
| Video call appointments | 43 Video call appointments in Aug 2023 which is 0.7% of the total number of appointments. | 43 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Sep 13 2019 | ||
Rude reception staff, she sounds impatient and careless on the phone, i called to ask for an appointment, also request if i can get an emergency appointment because i have been coughing for 4 weeks with blood, the reception staff immediately shout back "I told you already the next appointment is xxx(7days after)!''. I took that appointment although feeling shocked, she booked me in and hung up.
I am not sure if the receptionist has received training of dealing patients, or if they act on with those training. From a patient point of view, i would expect the receptionist shows sort of empathy when someone just told you they are quick ill, then perhaps explain if you can help in this case or say sorry there is nothing you can do for the patients for the current moment.
What i experienced here with the telephone booking in this practise, is someone on the other side of phone taking my date of birth, inform me the next available appointment, wait for me to confirm if i will take it or not, then hang up the phone, nothing more. I would feel less unwelcome if there is a robot or machine does this, not an actual person who shows no care and not want to 'wasting' one more second on me.
Well i know they are busy with work, but the type of their job is to show care and offer help with anyone who signed up with the practise, not just mechanically answer phone call and hang up. If they are doing a job like a machine, why not just use a machine to do it. | ||||||
| By: | Anonymous |
| Sep 9 2019 | ||
While they are especially accommodating to children, they do a good job with the rest of the family as well. I've always been able to get an appointment, and there is no feeling that you're just being 'processed' as quickly as possible. Other NHS surgeries have literally used an online form to diagnose my condition (seriously) and whether it needed antibiotics or not, whereas at Park Medical the doctors are very knowledgable and empathetic to my concerns. | ||||||
| By: | Anonymous |
| Jul 26 2019 | ||
When you eventually get through to them, there are never any appointments available. The last time I tried to make an appointment I was told flatly that there weren't any, they can only make appointments up to 3 weeks in advance and there just weren't any available. The only alternative you are given is to go to an A&E department, which frankly is irresponsible advice from a GP surgery. You see different GPs every time you do go, they always run extremely late, even though there's virtually no one in the waiting area, they are mainly part time locums, and their ability to diagnose and treat things is highly questionable. A great deal of fuss was made of putting me on some 'unpleasant' medication, involving tests before I should commence treatment. I was given 6 months of medication but as I experienced no improvement within 3 months I went back to query whether this medication was actually working. I was told 'O didn't anyone ring you 3 months ago, we got the lab results back and they were clear so you shouldn't have been on that medication at all'. Needless to say, no one had bothered to call me - what an utter waste of time and money, it's little wonder the NHS struggles with this level of incompetence on the front line. | ||||||
