Balfour Medical Centre |
|
Balfour Medical Centre is a GP Practice in Grays and provides a list of services listed below if available. This GP practice has 27 reviews with a rating of 3 out of 5 and a CQC rating of Requires improvement. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Balfour Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 701 individuals have been screened out of a possible 915 eligible people.A total of 76.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 31 people to hit the required 80% screening target. | 701 |
| Cervical Screening Ages 50 to 64 | 364 individuals have been screened out of a possible 486 eligible people.A total of 74.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 25 people to hit the required 80% screening target. | 364 |
| Overall number of GP appointments | 2,001 Number of appointments in Aug 2023 from a practice list size of 5,444 patients | 2,001 |
| Face to face appointments | 1,955 Face to Face appointments in Aug 2023 which is 97.7% of the total number of appointments. | 1,955 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 2 Telephone appointments in Aug 2023 which is 0.1% of the total number of appointments. | 2 |
| Unknown appointments | 44 Unknown appointments in Aug 2023 which is 2.2% of the total number of appointments. | 44 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Fakhirah |
| Dec 21 2020 | ||
I’m sitting in for last almost 50 mins to speak to someone to deal with my situation. The nurse is incompetent to feed information into the system which means that I’ve been called up for 4 different occasions for a smear test only to be told that I don’t need it. I’ve been called up to have my child’s vaccination over 4 times also and I’ve received endless letters to book for her appointment. Every time I’ve come to the surgery to be told I don’t need them once checked in red book. This Is a total waste of time and not only time your time where someone else could be booked in! If she in not capable to put details on the system then her admin which she claims works only one day a week and has a mountain load to go through. It’s not good enough, employ more admins as this is just wasting everyone’s time. It takes one minute to check in other system rather than waste more time for patients to come in and then have them ready for appointment to say no. You need more employees or admins. This is not good enough at all! I demand to speak to your practice manager Lyn and you can tell her to give me a call to explain this flaw in your admin and it’s happened far too many times! My appointment was today at 10am on the 21st December 2020 you can see who I am. This needs immediate sorting out. I’m surprised this place is not losing out on money for each wasted appointment. I will not write in because the admin would probably throw the letter away and that’s why I am leaving this review on here! | ||||||
 | By: | Balfour M |
| Jul 19 2019 | ||
Always received good care from this practice doctors. Very understanding and patient focussed. Reception staff, secretary are very helpful and polite. Reply from Balfour Medical Centre Mon, 22 Jul 2019 09:03:41 +0100 Many thanks for your positive feed back I will pass this on to all Staff . Kind regards Lynn Heath PM | ||||||
| By: | Anonymous |
| Aug 1 2023 | ||
Most rude receptionist ever on most of the time! Went down hill when Julie left!!! And can't get appointments and when we do speak to a doctor they're useless! Used to be a good medical center not no more. Maybe your staff need training in polite and manners for a change... disgusting! | ||||||
