The Green Wood Practice |
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The Green Wood Practice is a GP Practice in Romford and provides a list of services listed below if available. This GP practice has 25 reviews with a rating of 2.6 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Green Wood Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,218 individuals have been screened out of a possible 1,644 eligible people.A total of 74.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 98 people to hit the required 80% screening target. | 1,218 |
| Cervical Screening Ages 50 to 64 | 866 individuals have been screened out of a possible 1,081 eligible people.A total of 80.1% of possible patients have been screened which is above the required mimimum standard. | 866 |
| Overall number of GP appointments | 3,683 Number of appointments in Aug 2023 from a practice list size of 10,925 patients | 3,683 |
| Face to face appointments | 3,280 Face to Face appointments in Aug 2023 which is 89.1% of the total number of appointments. | 3,280 |
| Home Visits | 24 Home Visits in Aug 2023 which is 0.7% of the total number of appointments. | 24 |
| Telephone appointments | 379 Telephone appointments in Aug 2023 which is 10.3% of the total number of appointments. | 379 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Mar 28 2019 | ||
For the past 3 years I have been suffering with eczema in both ears, they flare up which then causes an infection.
I was given various drops to use and creams which was not working.
That was up until a few weeks ago when again I was back seeing a dr because my ears were infected again, only this time the dr took a swab and has given me drops and a cream that works.
My ears have more or less cleared up.
I want to say a big Thankyou first to the reception team for once again squeezing me in as an emergency and also to the dr for actually sorting this out.
I am always grateful to the staff as I also suffer from anxiety and when I am going through a crisis I have always had excellent attention from both the reception team and the dr. | ||||||
| By: | Anonymous |
| Mar 4 2019 | ||
I see the Greenwood Practice has 'not yet replied' to my review pointing out that it is in breach of its GP contract. That tells you how interested they are in what patients have to say. You will notice on here that they mostly reply to positive reviews. If they do reply to a negative review it is to suggest you speak to the practice manager (who can't change anything because the problems are caused by the doctors' policies).
In any event, staff will not normally let you speak to her. Having tried several times over a number of years she is either at the other site (whichever site you phone), they will transfer you - but unfortunately they can't get through, you can speak to her deputy (who is any receptionist pretending to be in charge) or she will call you back and doesn't.
If they are so overstretched and can't manage why are they accepting new patients? If they can't deal properly with existing urgent cases how can they expand?
Oh and the old chestnut below about the phone line not being open because someone 'knocked the button over" or forgot to press the button has been trotted out regularly for 15 years. There isn't a giant red button on the reception desk that people accidentally 'knock' and it's about time they made sure their phone is open when they say it is and they stopped coming up with the 'oops sorry you couldn't get through when you needed to my bad sadly all the appointments are taken' line. | ||||||
| By: | Anonymous |
| Feb 19 2019 | ||
GPs are required to see urgent patients who present at the surgery without an appointment, during the same surgert session.
The only time that doesn't apply is if the doctor decides they won't be harmed if they are seen later AND the patient is given another appointment reasonably soon after.I know because I have checked both types of GP contract and the wording is very clear.
This practice has decided it can make its own rules and there are notices banning patients without appointments coming to the surgery.
The criteria it applies is if it has emergency slots available (ring up and take pot luck at 9 am sharp). If it doesn't you have to make your own appointment with a community service well outside the practice area. How you get there and back is your problem regardless of how ill you are.
GPs are supposed to provide services at their designated premises during the core hours 8am to 6pm and you pick a gp near where you live for that reason. This practice will make you travel outside the area when you are desperate for help.
Amusingly, there is a little notice at reception trying to stop people leaving bad reviews on NHS choices unless you have spoken to them first.
The reason I am posting here is because I rang up the other day and the receptionist just parroted back the same response to me 5 times. That's in spite of the fact that I kept telling her that I knew what she was telling me and I was asking her something different.
Little hope they will actually give a response to a specific point about the GP contract requirements so might as well post it here. | ||||||
