Arcadian Gardens Surgery

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  • Provider Information
  • Arcadian Gardens Surgery is a GP Practice in London and provides a list of services listed below if available. This GP practice has 38 reviews with a rating of 4 out of 5 and a CQC rating of Requires improvement.

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  • Provider Services
  • Asthma Clinic
  • Baby clinic with health visitor
  • Child Immunisations
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Travel health with yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Arcadian Gardens Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49982 individuals have been screened out of a possible 1,623 eligible people.

    A total of 60.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 317 people to hit the required 80% screening target.
    982
    Cervical Screening Ages 50 to 64383 individuals have been screened out of a possible 543 eligible people.

    A total of 70.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 52 people to hit the required 80% screening target.
    383
    Overall number of GP appointments2,453 Number of appointments in Aug 2023 from a practice list size of 7,261 patients2,453
    Face to face appointments1,605 Face to Face appointments in Aug 2023 which is 65.4% of the total number of appointments.1,605
    Home Visits13 Home Visits in Aug 2023 which is 0.5% of the total number of appointments.13
    Telephone appointments834 Telephone appointments in Aug 2023 which is 34% of the total number of appointments.834
    Unknown appointments1 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.1
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    27

    Good
    3

    Ok
    1

    Poor
     

    Terrible
    9

  •  Patient Reviews

    Arcadian Gardens Surgery
    Review SourceBy:Arcadian G
    Rating:..Star Rating
    Sep 24 2019

    Once again, l have had to visit the surgery and am amazed at how the service provided by my GP's and their staff is as far as l am concerned a credit to the NHS. Thank you all for the help.
    Original Comment Report...

    Reply from Arcadian Gardens Surgery
    Tue, 24 Sep 2019 13:48:43 +0100

    Thank you very much for your kind comment, we are so pleased you are happy with the services we provide and appreciate our hard work. Thank you!

    Arcadian Gardens Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 18 2019

    Unfortunately this practice has gone extremely downhill. The current doctors do not seem very knowledgeable and the reception staff are rude and patronising. The current doctors almost always prescribe you the cheapest drugs to save the practice money. They might as well run a private practice. As a tax paying individual I am highly disappointed with this service and do not have much confidence in the doctors who work at this practice.
    Original Comment Report...

    Reply from Arcadian Gardens Surgery
    Tue, 24 Sep 2019 08:37:30 +0100

    I am very disappointed that you feel this way about our surgery however I would like to explain that our doctors and our staff team, clinical or non-clinical, here at the surgery all work extremely hard to provide expert care for our patients. We strive to ensure all of our patients are given the time, care and attention they need and deserve and try very hard to make sure all are happy with the services we provide for them. Our doctors will prescribe whichever medications are appropriate for each patient, it is irrelevant how much the medications cost however they are constrained by the guidelines issued by NICE. Whether they are expensive or cheap, this would never be something that would affect our professional GPs choice of prescriptions. Your comments have been noted and we will use your feedback to help us improve and be the best we can be.

    Arcadian Gardens Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 16 2019

    I would like to reiterate the previous good feedback on the doctor. However I would like raise issues with Patient Access online. Appointments not available at all whenever I've looked in the last 4-5 months. A previous appointment was booked & confirmed online, but on coming to the surgery was told it was cancelled as the doctor had to go to a meeting!. No one called about this, and no text reminders were sent for this at all. Some appointments booked by calling the surgery also do not seem to show up online. Also, when calling the surgery appointments only seem to be available a week or longer ahead.
    Original Comment Report...

    Reply from Arcadian Gardens Surgery
    Tue, 24 Sep 2019 08:27:09 +0100

    Thank you for your feedback. I am sorry you are unhappy with the online service but it is completely separate to us at the practice, we do not run it or have any control over it as it is an outside company who are run it and therefore I cannot help you with your complaints. I am sorry for the confusion in the cancellation of your appointment with the doctor, he did have an unexpected meeting that he had to attend however we called all of the patients on his list for the day to inform them and rebooked them for the following day. There were, however, a few patients who we could not get through to so you may have been one of these patients so I apologise if you did not receive our voicemail or if we couldn't reach you. There generally is a one week waiting time for an appointment with a doctor but we run a walk-in clinic 3 days a week which any of our patients are welcome to attend and therefore you would never have to wait more than a couple of days to see a doctor. We also have specific emergency appointments slots for every morning and afternoon every day in case patients need to see a doctor urgently. Thank you for leaving your comments, I hope I have helped clear a few things up for you.

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