Melbourne Grove Medical Practice

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    star rating
    3.1
    80 Reviews
    Melbourne Grove Medical Practice
     Melbourne Grove,
     Southwark,
     London
     SE22 8QN
    Phone :
    Web :http://www.mgmp.co.uk..

    Email :.

    EPS : Available
    Status : Open
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  • Provider Information
  • Melbourne Grove Medical Practice is a GP Practice in London and provides a list of services listed below if available. This GP practice has 79 reviews with a rating of 3 out of 5.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Melbourne Grove Medical Practice is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 492,841 individuals have been screened out of a possible 4,043 eligible people.

    A total of 70.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 394 people to hit the required 80% screening target.
    2,841
    Cervical Screening Ages 50 to 64830 individuals have been screened out of a possible 1,119 eligible people.

    A total of 74.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 66 people to hit the required 80% screening target.
    830
    Overall number of GP appointments1,971 Number of appointments in Aug 2023 from a practice list size of 15,136 patients1,971
    Face to face appointments1,436 Face to Face appointments in Aug 2023 which is 72.9% of the total number of appointments.1,436
    Home Visits10 Home Visits in Aug 2023 which is 0.5% of the total number of appointments.10
    Telephone appointments421 Telephone appointments in Aug 2023 which is 21.4% of the total number of appointments.421
    Unknown appointments104 Unknown appointments in Aug 2023 which is 5.3% of the total number of appointments.104
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    18

    Good
    20

    Ok
    7

    Poor
    18

    Terrible
    17

  •  Patient Reviews

    Melbourne Grove Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 9 2019

    Nightmare to book an appointment ( 3 weeks at least in advance) even for kids !!! Waiting ages until they pick the phone . Soooo frustrating to just get a referral, 3 times get it to wrong hospital and after I had to search for the right hospital, I have been referred to the wrong clinic !!!! Time wasters . Avoid in anyway.
    Original Comment Report...

    Melbourne Grove Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 30 2019

    I have been with the practice for just over a year. The care has been excellent, and the staff on the front desk particularly friendly.
    Original Comment Report...

    Reply from Melbourne Grove Medical Practice
    Thu, 05 Sep 2019 17:20:39 +0100

    Thank you for your feedback on NHS Choices. It is always very encouraging to receive patient feedback and it is very helpful for all staff to know that they are making such a positive impact to a patients care. We are glad that you have had such a good experience with our practice. Here at Melbourne Grove and Hambleden Practice we will always strive to provide a friendly and respectful patient focused service and always welcome feedback as this will allow us to continue to improve and develop the service we provide. Practice Business Manager Melbourne Grove and Hambleden Practice

    Melbourne Grove Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 16 2019

    I had test results arrive at the clinic yesterday morning. I called to find out the results and a course of action yesterday, to be told the receptionist MIGHT be able to get a message to the GP and they MAY look at them that day. (This is after I had been already been on hold for about 30 minutes). I didn't get the results yesterday. I called again today and was essentially told the same thing. I offered to take the results to a private Dr as I can be guaranteed an appointment and was told I 'am not allowed' to see MY results without a GP reviewing them first, so I am effectively being held to ransom by your vague practice around reviewing results. This leaves me with no access to treatment for an infection, along with a question about my right to access my data… if I had known this was going to be the case I would have seen a private Dr last week and not asked for tests with my local GP. I love the purpose of the NHS and support its mission but it feels like the service level doesn't meet the need and am left no choice but to consider paying for access to a GP.
    Original Comment Report...

    Reply from Melbourne Grove Medical Practice
    Thu, 05 Sep 2019 17:00:26 +0100

    Thank you for your feedback on NHS choices. We are very sorry that you had a negative experience at Melbourne Grove and Hambleden Practice. At Melbourne Grove and Hambleden Practice we always try very hard to serve all our patients in a timely manner. Our clinicians will always look over patient test results within 48 hours of receiving them from the hospital. As per GDPR patients can have access to their results however we cannot release any results that have not been looked over by a Clinician. I am sorry that we did not meet your expectations on this occasion and we hope that your future experience is more satisfactory with us. We as a practice learn from feedback from all of our patients, as this ensures that we will continue to improve. Kind regards Practice Business Manager Melbourne Grove and Hambleden Practice

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    Melbourne Grove Medical Practice

    GP Practice in Southwark

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