Woodbridge Hill Surgery

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    star rating
    2.6
    46 Reviews
    Woodbridge Hill Surgery
     1 Deerbarn Road,
     Guildford,
     Surrey, GU2 8YB
    Phone :
    Web :http://www.woodbridgehills..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • Woodbridge Hill Surgery is a GP Practice in Guildford and provides a list of services listed below if available. This GP practice has 43 reviews with a rating of 2.6 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Child Immunisations
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Travel health with yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Woodbridge Hill Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,438 individuals have been screened out of a possible 2,596 eligible people.

    A total of 55.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 639 people to hit the required 80% screening target.
    1,438
    Cervical Screening Ages 50 to 64685 individuals have been screened out of a possible 916 eligible people.

    A total of 74.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 48 people to hit the required 80% screening target.
    685
    Overall number of GP appointments5,823 Number of appointments in Aug 2023 from a practice list size of 14,586 patients5,823
    Face to face appointments4,557 Face to Face appointments in Aug 2023 which is 78.3% of the total number of appointments.4,557
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments1,266 Telephone appointments in Aug 2023 which is 21.7% of the total number of appointments.1,266
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    7

    Good
    9

    Ok
    6

    Poor
    8

    Terrible
    16

  •  Patient Reviews

    Woodbridge Hill Surgery
    Review SourceBy:Woodbridge H
    Rating:..Star Rating
    Apr 25 2019

    We have been with this practice for over 30 years and despite telephone queues and waiting a few days for appointments, we have felt all the staff at the practice are very professional and treat you with respect. Even more importantly, the doctors have always been caring and have treated our ailments well. It also has to be said, lately we have been given same day appointment without describing the situation as 'an emergency' so hopefully past issues on appointment waits have been resolved .We have been very pleased overall.
    Original Comment Report...

    Reply from Woodbridge Hill Surgery
    Wed, 08 May 2019 09:19:54 +0100

    Good Morning - Very many thanks for taking the time to log a positive comment on NHS Choices and we are delighted to hear that in the main you are happy with the service we are providing. Just a thought to avoid the telephone queues - please feel free to send an email anytime to reception.woodbridge@nhs.net - this is now a popular way of communicating with Reception and we can handle requests for appointments, general queries and of course medication requests. Many thanks again - you positive comment is much appreciated - Julie Taylor - Patient Services Manager - Woodbridge Hill Surgery

    Woodbridge Hill Surgery
    Review SourceBy:Woodbridge H
    Rating:..Star Rating
    Apr 25 2019

    We have been with this practice for over 30 years and despite telephone queues and waiting a few days for appointments, we have felt all the staff at the practice are very professional and treat you with respect. Even more importantly, the doctors have always been caring and have treated our ailments well. It also has to be said, lately we have been given same day appointment without describing the situation as 'an emergency' so hopefully past issues on appointment waits have been resolved .We have been very pleased overall.
    Original Comment Report...

    Reply from Woodbridge Hill Surgery
    Wed, 08 May 2019 09:19:54 +0100

    Good Morning - Very many thanks for taking the time to log a positive comment on NHS Choices and we are delighted to hear that in the main you are happy with the service we are providing. Just a thought to avoid the telephone queues - please feel free to send an email anytime to reception.woodbridge@nhs.net - this is now a popular way of communicating with Reception and we can handle requests for appointments, general queries and of course medication requests. Many thanks again - you positive comment is much appreciated - Julie Taylor - Patient Services Manager - Woodbridge Hill Surgery

    Woodbridge Hill Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Feb 22 2019

    Often kept waiting to be seen at reception. Phone lines are usually busy or closed for lunch, so calls can take some time. Repeat prescriptions frequently have to be chased, after not being received by pharmacy, with a wait of well over a week. Can no longer login on new website. The previous system was more reliable and usually worked.
    Original Comment Report...

    Reply from Woodbridge Hill Surgery
    Tue, 09 Apr 2019 14:55:07 +0100

    Dear Patient - Firstly may I apologise for the lengthy delay in responding to your comments - your message did not get through to me in the usual way. I would be very happy to address the various points raised in your messages and indeed a number of things have changed which we hope will benefit all patients. Please feel free to contact me direct or call ask for me when you are next in the Surgery - I am here Weekdays 8am until 4pm with a 2pm finish on Wednesdays. Many thanks - Julie Taylor - Patient Services Manager

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    Woodbridge Hill Surgery, 1 Deerbarn Road, Guildford, GU2 8YB

    GP Practice in Guildford

    Compare GP practices near Guildford