Northbourne Medical Centre

Great surgery , keeping us all going , in a hard time .

During an unexpected and extremely difficult period in my life, when for the first time I have needed access to GP Services, I can only praise Northbourne Medical Centre for providing me with the urgent access to my GP. The receptionists were professional at all times, whilst offering the compassion and understanding needed in my circumstances. Often going over and beyond to ensure I received the care I needed. My doctor has been amazing throughout, providing a constant back-up service, available whenever my situation required either an appointment or call. Calling me regularly with such care and compassion. Her knowledgeable referral to resources for additional support were excellent and her constant reassurance inspirational. Working in a service that is only ever seen as failing with so much negative media coverage surrounding GP Surgeries and particularly the 'Role' of Receptionists, I wanted to say thank you for all the amazing work you do on a daily basis and especially for the care and compassion I received during my recent illness.
Original Comment Report...

Just felt that I had to compliment this fantastic surgery. From the moment you walk through the door, the reception staff are warm, friendly and make you feel at ease and very welcome. All of the nursing staff and Dr's are patient and understanding. I am not the easiest patient to book an appointment for, yet they go above an beyond to make sure that myself and my daughter are seen around my working hours, with our Doctor of choice. ( I work in a Dr Surgery, so am normally working when they are open), Requests for medication, medical certificates, and reports for outside agencies are dealt with quickly and efficiently. If there are any problems , they are quick to inform you and keep you in the loop and up to date with all the relevant information. Sometimes the appointments can run late, but I understand that there may be a medical emergency happening in the background, and I would like to think that the same level of care would be available to my family if the need arose (and it has with my mum). My only gripe is listening to people complaining in the waiting room and being rude to the staff. GP's are under immense pressure and do a fantastic job with the resouces available to them. Maybe these people should consider that if they have the energy to moan (especially when waiting for an urgent app) that maybe they could have sought the advice of a pharmacist or NHS 111 first. Be thankful that we have the NHS, and be thankful for such a warm, friendly, clean , inviting surgery.
Original Comment Report...