Fleet Medical Centre |
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2.7 
28 Reviews Fleet Medical Centre Church Road, Fleet, Hampshire, GU51 4PE Phone : Web :http://www.fleetmedicalcen.. Email :. EPS : Available .... CQC : 
Status : Closed
Fleet Medical Centre is a GP Practice in Fleet and provides a list of services listed below if available. This GP practice has 27 reviews with a rating of 2.7 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Fleet Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,759 individuals have been screened out of a possible 2,295 eligible people.A total of 76.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 77 people to hit the required 80% screening target. | 1,759 |
| Cervical Screening Ages 50 to 64 | 1,183 individuals have been screened out of a possible 1,460 eligible people.A total of 81% of possible patients have been screened which is above the required mimimum standard. | 1,183 |
| Overall number of GP appointments | 14,909 Number of appointments in Aug 2023 from a practice list size of 28,602 patients | 14,909 |
| Face to face appointments | 11,570 Face to Face appointments in Aug 2023 which is 77.6% of the total number of appointments. | 11,570 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 3,262 Telephone appointments in Aug 2023 which is 21.9% of the total number of appointments. | 3,262 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 77 Video call appointments in Aug 2023 which is 0.5% of the total number of appointments. | 77 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Sep 18 2019 | ||
I have had 6 occasions to require an urgent appointment this year.This is unusual for me. I wish to say that every time I have been treated very well by the reception staff and GP's. I have nothing but praise and thanks to my GP practice for their swift and caring approach when I have needed them.Thank you to all of them. | ||||||
| By: | Fleet M |
| Sep 12 2019 | ||
Very disappointed with the Admin / Reception staff services. In May 2019 we received letter informing us that my 5-year old daughter is due to be immunised. As we are from another country I translated her vaccination list into English and left the original document, its translation and the Letter itself with the receptionist. She assured me that it will be passed to a Nurse and then they will decide if my daughter does need to take any other vaccinations. I left the documents there and came back in two weeks to get the confirmation if the paperwork has been given to a Nurse. The receptionist didn’t check, she just told me ‘’I am sure we did’’. In the end of August I receive a similar letter telling us to make an appointment for immunization that my daughter is still due, and I did that. So yesterday (11 Sep) we came to the Clinic and the Nurse said she doesn’t have any records on my daughter. I went back to the Receptionist, she just said ‘’sorry, please bring it again’’. That’s it. But what about data protection. The paperwork that I gave them showed full name of my daughter, date of birth, NHS number and our full home address. Who will be responsible for losing my documents and how can I be sure that they would not lose it again? Would also like to mention that it was really difficult to make an appointment with the Nurse. The lady on the phone didn’t let me chose time for the visit although I said to her that the day doesn’t matter, it can be any day, I only asked to for convenient time for me. Then I came to the Clinic and the young man advised me to give them a call to change the time. So with no success to change the time I ended up taking unpaid time off from work, drive to Fleet, pick my daughter from the school in the middle of the school day and get all frustrated and angry. Reply from Fleet Medical Centre Thu, 12 Sep 2019 12:45:54 +0100 Thank you for your further comment on NHS Choices. The only additional point you have made is about not being able to get an appointment at the time you wanted. However you were offered an appointment within the clinically required timeframe. We ask for your patience that appointments are limited, resources are scares and we offer enough appointments to meet demand - if we do not meet your expectation we are sorry but again ask that you raise these issues to the practice via the complaints process so that we can formally reply. We apologise if you feel frustrated but it seems you were given a very good service and the fact that you say you are angry and we are not meeting your expectations we again ask for your patience and offer to meet with you to discuss this in person - please do contact the practice to arrange this if required. We are sorry that you have had to take time off work to seek medical treatment for your daughter. Fleet Medical Centre | ||||||
| By: | Fleet M |
| Sep 23 2019 | ||
Surprise surprise! Another surgery were one simply cannot get an appointment. Useless online appointment service. Pointless to call since the receptionist will only tackle you down !!! Reply from Fleet Medical Centre Tue, 24 Sep 2019 10:20:39 +0100 Thank you for your comments - we are saddened to hear of the problems you have been experiencing. We are concerned to hear that you feel our online service is "useless" - it is a national service designed by our I.T. provider and both the E-consult service and online appointment booking service has previously received wonderful feedback and is currently used by over 8,000 patients. Please do complete a patient feedback or complaints form so that you can be more specific with your concerns and we will help you with any I.T. issues you may be having. We do have appointments available today - we are sorry if these are not at times convenient for you. As you have clearly experienced the same frustrations at other GP practices you can I hope empathise that the funding crisis and resources do not match patient demand or expectation and so these problems are consistent across the country - we hope to be making improvements by recently recruiting three new GPs and two new nurses. Again if you could please contact the practice directly and explain your concerns we would prefer to be given the opportunity to explain and put things right for you. Fleet Medical Centre | ||||||
