Crondall New Surgery

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    star rating
    3.6
    14 Reviews
    Crondall New Surgery
     Redlands Lane,
     Crondall Farnham,
     Farnham,
     Surrey, GU10 5RF
    Phone :
    Web :http://www.crondallnewsurg..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • Crondall New Surgery is a GP Practice in Farnham and provides a list of services listed below if available. This GP practice has 14 reviews with a rating of 3.6 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Asthma Clinic
  • Child health and development
  • Child Immunisations
  • COPD clinic with spirometry
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
  • Obesity management clinic
  • Pharmacy available on-site
  • Phlebotomy
  • Primary care counselling service
  • Travel health with yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Crondall New Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49755 individuals have been screened out of a possible 954 eligible people.

    A total of 79.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 9 people to hit the required 80% screening target.
    755
    Cervical Screening Ages 50 to 64459 individuals have been screened out of a possible 554 eligible people.

    A total of 82.9% of possible patients have been screened which is above the required mimimum standard.
    459
    Overall number of GP appointments3,119 Number of appointments in Aug 2023 from a practice list size of 5,843 patients3,119
    Face to face appointments1,498 Face to Face appointments in Aug 2023 which is 48% of the total number of appointments.1,498
    Home Visits306 Home Visits in Aug 2023 which is 9.8% of the total number of appointments.306
    Telephone appointments1,245 Telephone appointments in Aug 2023 which is 39.9% of the total number of appointments.1,245
    Unknown appointments43 Unknown appointments in Aug 2023 which is 1.4% of the total number of appointments.43
    Video call appointments27 Video call appointments in Aug 2023 which is 0.9% of the total number of appointments.27


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  • Patient Ratings

    Excellent
    7

    Good
     

    Ok
    4

    Poor
    1

    Terrible
    2

  •  Patient Reviews

    Crondall New Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 27 2019

    I am writing to thank all doctors and staff at the surgery. How sad is it that people only write reviews to complain??? I feel very lucky to be registered with such an amazing and caring surgery, all staff goes above and beyond at all times and many times for myself that is very much appreciated. All staff communicates well together and calls are always returned, nothing is any trouble for them, though I am aware they are under excruciating pressure. Thank you all so much and especially one doctor in particular who has been a great support to me and is professional and very dedicated.
    Original Comment Report...

    Crondall New Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 17 2019

    I have been patronised and to be frank treated very rudely when trying to make appointments for my children. Clearly having them go to school when they are able but still needing a doctors appointment is very unreasonable of me. The same lady has been unbelievably sarcastic and rude when we have been nothing but accommodating. We have rearranged appointments because they have been running almost an hour late we have never complained until now but this treatment is unreasonable and unacceptable. I understand and agree with the zero tolerance policy about abuse to NHS staff but think it should apply both ways!
    Original Comment Report...

    Reply from Crondall New Surgery
    Tue, 24 Sep 2019 23:33:19 +0100

    We are sorry to hear of your experience. Our Care Navigators who man the phones work hard to allocate patients to appropriate slots be that with our GPs, nurses, nurse practitioner, musculoskeletal practitioner, midwives, health care assistant or home visiting paramedics. We also offer evening and weekend appointments through our collaborative working with the 3 other neighbouring practices. Please make contact with the surgery so we can investigate further. Thank you.

    Crondall New Surgery
    Review SourceBy:Crondall N
    Rating:..Star Rating
    Nov 22 2018

    I transferred to Crondall surgery as my daughter was so happy with the practice. The care I have received from all the doctors I have seen during the past year has been exceptional! I would also like to praise the nurses and receptionists who have also been so very helpful. Moving to New Crondall Surgery was the best decision!
    Original Comment Report...

    Reply from Crondall New Surgery
    Thu, 22 Nov 2018 21:22:13 Z

    Thank you so much for this positive feedback, we honestly do all try our very best to serve our patients to the very best of our abilities and it is lovely to hear when we get it right. Mark Dr Mark Tyrrell

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    Crondall New Surgery, Redlands Lane, Crondall Farnham, Farnham, GU10 5RF

    GP Practice in Farnham

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