Bradford On Avon & Melksham Health Partnership |
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2.9 
105 Reviews Bradford On Avon & Melksham Health Partnership Station Approach, Bradford On Avon, Wiltshire, BA15 1DQ Phone : Web :http://www.boamhp.co.uk/.. Email :. EPS : Available .... CQC : 
Status : Open
Bradford On Avon & Melksham Health Partnership is a GP Practice in Bradford On Avon and provides a list of services listed below if available. This GP practice has 102 reviews with a rating of 2.9 out of 5 and a CQC rating of Outstanding. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Bradford On Avon & Melksham Health Partnership is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,986 individuals have been screened out of a possible 2,641 eligible people.A total of 75.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 127 people to hit the required 80% screening target. | 1,986 |
| Cervical Screening Ages 50 to 64 | 1,553 individuals have been screened out of a possible 1,982 eligible people.A total of 78.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 33 people to hit the required 80% screening target. | 1,553 |
| Overall number of GP appointments | 15,460 Number of appointments in Aug 2023 from a practice list size of 19,829 patients | 15,460 |
| Face to face appointments | 9,841 Face to Face appointments in Aug 2023 which is 63.7% of the total number of appointments. | 9,841 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 4,696 Telephone appointments in Aug 2023 which is 30.4% of the total number of appointments. | 4,696 |
| Unknown appointments | 923 Unknown appointments in Aug 2023 which is 6% of the total number of appointments. | 923 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Bradford O |
| Sep 9 2019 | ||
I can’t comment on the phone system as I didn’t use it, however I didn’t hear it ring once the entire time I was there so the phones lines couldn’t have been that busy.
I walked in on a Friday afternoon, and had one person in the queue in front of me. Within a few minutes I was being seen to by the receptionist who was nothing but polite, respectful and professional. I was given an appointment the following Monday, so one working day later.
My Monday experience was very pleasant, with no waiting around which I was expecting after hearing about some friends and relatives experiences. I signed in at around 8:45am and was in the doctors room being seen to within 5 minutes, which was amazing considering my appointment wasn’t even until 9am! Within 20 minutes I was out and on my way home, having booked my next appointment for 4 weeks time. I was given all of the information and treatment I required during my appointment and left feeling satisfied that I was taken seriously. | ||||||
| By: | Bradford O |
| Jul 22 2019 | ||
My parents are both elderly and in different ways suffering from dementia and confusion. They are not physically able to do much and have communication issues as a result. I live 400 miles away and have visited the surgery a few times to hand over Lasting Power of Attorney details and have phoned on numerous occasions to speak with team members and GPs about my parents' condition. The response of staff at the surgery is always pleasant and willing but it seems like at the end of the day nothing very much happens. My parents are not always able to communicate whether visits have taken place and are sometimes not fully receptive to care, believing that they are more capable than they are. I have conveyed this to the GPs and staff and TCOP team, have requested assessments for memory, incontinence, physical ability, etc. They were visited by TCOP once and by a GP once since my mother had come out of hospital during her visit to me. She has been in hospital again but I was not notified. They are unable to manage their medicines and getting to the surgery is an issue. I have requested to speak with GPs and to be notified of any issues but, as I say, nothing seems to happen. This is not helped by the fact that I have gone through the same thing with Social work and again, nothing happened. They were recently scammed out of money simply because they do not understand the complexities of banking security and I am now managing that for them. However I need to be involved in their healthcare, which is difficult from 400 miles away, so I need better communication and assistance from local Health Care Professionals. I do not feel this is there and my parents suffer as a result. Reply from Bradford On Avon & Melksham Health Partnership Tue, 23 Jul 2019 09:35:46 +0100 Thank you for sharing your feedback with us, we are of course very sorry to learn about your experience. Your comments have been copied and compiled into a report which has been shared with the Doctors and staff. We would welcome the opportunity of understanding your complaint in more detail and would be grateful if you could email us on wccg.boasecretaries@nhs.net (FAO Practice Manager) in order that we can contact you and seek to resolve your concerns. | ||||||
| By: | Anonymous |
| Jun 24 2019 | ||
Since the practice changed to its current telephone - first come first served practice, it is impossible to get an appointment. The phone lines open at 8.30am by which time they are solidly engaged for the following 90 minutes at least or until all the appointments have gone. This is particularly unfair as it is a time when people are leaving for school run/work which doesn't help either. It is a horrible process on the whole and I have given up trying many times and had to just 'ride stuff out' or seek alternative treatments. Deeply demoralising. | ||||||
