Eleanor Cross Healthcare

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    star rating
    2.9
    31 Reviews
    Eleanor Cross Healthcare
     Gloucester Avenue,
     Northampton,
     Northamptonshire, NN4 8QF
    Phone :
    Web :https://www.eleanorcrosshe..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Open
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  • Provider Information
  • Eleanor Cross Healthcare is a GP Practice in Northampton and provides a list of services listed below if available. This GP practice has 29 reviews with a rating of 2.9 out of 5 and a CQC rating of Inadequate.

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  • Provider Services
  • Asthma Clinic
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Eleanor Cross Healthcare is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 492,297 individuals have been screened out of a possible 3,648 eligible people.

    A total of 63% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 622 people to hit the required 80% screening target.
    2,297
    Cervical Screening Ages 50 to 641,008 individuals have been screened out of a possible 1,489 eligible people.

    A total of 67.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 184 people to hit the required 80% screening target.
    1,008
    Overall number of GP appointments7,747 Number of appointments in Aug 2023 from a practice list size of 19,389 patients7,747
    Face to face appointments5,143 Face to Face appointments in Aug 2023 which is 66.4% of the total number of appointments.5,143
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments1,684 Telephone appointments in Aug 2023 which is 21.7% of the total number of appointments.1,684
    Unknown appointments258 Unknown appointments in Aug 2023 which is 3.3% of the total number of appointments.258
    Video call appointments662 Video call appointments in Aug 2023 which is 8.5% of the total number of appointments.662


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  • Patient Ratings

    Excellent
    7

    Good
    5

    Ok
    5

    Poor
    5

    Terrible
    9

  •  Patient Reviews

    Eleanor Cross Healthcare
    Review SourceBy:Eleanor C
    Rating:..Star Rating
    Sep 20 2019

    I wish I could give zero stars for all categories - I don’t know if staff treat patients with respect, involve in decision making etc as I can never speak to anyone! Resorted to emailing as I need some advice on travel immunisations, despite asking for a call back just got another email.... apparently they don’t give advice on immunisations, telling me to contact a private travel clinic!! That’s not what it says on NHS website, which tells me to contact my GP.... No-one else would have a record of my immunisations, and I’m not sure what I have had, so not sure how to proceed. I go to this surgery maybe once a year if that, but whatever little help I need I can never seem to get. AVOID AT ALL COSTS IF YOU CAN, so unhelpful - I wish I could register somewhere else.
    Original Comment Report...

    Reply from Eleanor Cross Healthcare
    Mon, 23 Sep 2019 12:14:20 +0100

    We are sorry you have not received the level of service you expected from us. It seems that you used our website to enquire about travel immunisations. If as you say, you requested advice, then it is quite true, we no longer provide this and our website is in the process of being updated to reflect this. If another NHS website has advised you to contact your GP, then this is incorrect advice and you will need to raise it with the owners of that site. Giving travel advice is outside the scope of the GP contract and is classed a private work. If you would like a copy of your immunisation history we will provide this; you just need to request it. Please use the website for this or contact Whitefields Surgery. You are at liberty to register elsewhere if you so desire.

    Eleanor Cross Healthcare
    Review SourceBy:Eleanor C
    Rating:..Star Rating
    Sep 20 2019

    I wish I could give zero stars for all categories - I don’t know if staff treat patients with respect, involve in decision making etc as I can never speak to anyone! Resorted to emailing as I need some advice on travel immunisations, despite asking for a call back just got another email.... apparently they don’t give advice on immunisations, telling me to contact a private travel clinic!! That’s not what it says on NHS website, which tells me to contact my GP.... No-one else would have a record of my immunisations, and I’m not sure what I have had, so not sure how to proceed. I go to this surgery maybe once a year if that, but whatever little help I need I can never seem to get. AVOID AT ALL COSTS IF YOU CAN, so unhelpful - I wish I could register somewhere else.
    Original Comment Report...

    Reply from Eleanor Cross Healthcare
    Mon, 23 Sep 2019 12:14:20 +0100

    We are sorry you have not received the level of service you expected from us. It seems that you used our website to enquire about travel immunisations. If as you say, you requested advice, then it is quite true, we no longer provide this and our website is in the process of being updated to reflect this. If another NHS website has advised you to contact your GP, then this is incorrect advice and you will need to raise it with the owners of that site. Giving travel advice is outside the scope of the GP contract and is classed a private work. If you would like a copy of your immunisation history we will provide this; you just need to request it. Please use the website for this or contact Whitefields Surgery. You are at liberty to register elsewhere if you so desire.

    Eleanor Cross Healthcare
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 5 2018

    This doctors is amazing and has been since I joined about 20 years ago It supported and saved me when I had post natal depression and depression that Congo You can always either speak to a doctor or get to see a doctor Getting prescriptions sent to my local pharmacy Looked after me my children and now my eldest child feels happy and comfortable knowing she can get help and advice from our surgery I never feel like I’m wasting their time or being silly
    Original Comment Report...

    Reply from Eleanor Cross Healthcare
    Wed, 08 Aug 2018 09:56:29 +0100

    Thank you for your kind comments.

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    Eleanor Cross Healthcare

    GP Practice in Northampton

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