Brook Medical Practice |
|
Brook Medical Practice is a GP Practice in Northampton and provides a list of services listed below if available. This GP practice has 30 reviews with a rating of 2.5 out of 5. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Brook Medical Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 643 individuals have been screened out of a possible 990 eligible people.A total of 64.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 149 people to hit the required 80% screening target. | 643 |
| Cervical Screening Ages 50 to 64 | 407 individuals have been screened out of a possible 587 eligible people.A total of 69.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 63 people to hit the required 80% screening target. | 407 |
| Overall number of GP appointments | 3,434 Number of appointments in Aug 2023 from a practice list size of 6,425 patients | 3,434 |
| Face to face appointments | 2,958 Face to Face appointments in Aug 2023 which is 86.1% of the total number of appointments. | 2,958 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 423 Telephone appointments in Aug 2023 which is 12.3% of the total number of appointments. | 423 |
| Unknown appointments | 53 Unknown appointments in Aug 2023 which is 1.5% of the total number of appointments. | 53 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Anonymous |
| Sep 19 2023 | ||
incredibly rude receptionist who has no Customer facing skills and needs to get her ego in check, the same receptionist that often discusses patients medical issues with other staff members very loudly so other patients can hear and makes inappropriate comments about them, maybe she hasn’t heard of GDPR? long term medication for seizures stopped for no reason and told by the receptionist ‘it’s not on repeat and if you need it you’ll have to speak to the Dr’ I said its been issued every month for the last six months without issue as per the letter from neurology and what will I do if I can’t get through, she replied ‘not my problem’ then when I challenged her accused me of being rude and her exact words were ‘you are always rude’ claiming she’d heard me on the phone previously, obviously been listening to private conversations with other staff members, funny that the zero tolerance policy only applies to them and not the patients, came off the phone in tears worrying about what I’ll do, very dangerous giving the reception staff so much power, not sure why her behaviour isn’t addressed, it’s a pity as most of the staff work very hard, the place wants closing before they kill someone, not interested in raising a complaint so my only option is to take to the QCC | ||||||
| By: | Anonymous |
| May 27 2021 | ||
I am a patient with the practice and went fur my yearly cervical smear test. The nurse was amazing , the loveliest kind lady who made the whole experience pleasant and gentle | ||||||
| By: | george.stanciu3@gmail.com |
| Mar 16 2021 | ||
I have tried to book an appointment for my new born daughter and I was refused by the call center receptionist and she hang up three time's on my wife and myself when we were trying to explain the situation. Never seen anything like this. She refused to present her self and also refused to let me know what are the formal complaint procedures. Very rude call centre receptionist. I can't say anything about doctors or nurses as I have not seen any of them yet. Call center receptionist should be dismissed!!! She is not worthy to work for NHS. Shameful. | ||||||
