OKEHAMPTON MEDICAL CENTRE

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    star rating
    3.1
    17 Reviews
    OKEHAMPTON MEDICAL CENTRE
     East Street,
     Okehampton,
     Devon, EX20 1AY
    Phone :
    Web :http://www.okehamptonmedic..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • OKEHAMPTON MEDICAL CENTRE is a GP Practice in Okehampton and provides a list of services listed below if available. This GP practice has 17 reviews with a rating of 3.1 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Asthma Clinic
  • Child health and development
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how OKEHAMPTON MEDICAL CENTRE is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,479 individuals have been screened out of a possible 2,024 eligible people.

    A total of 73.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 141 people to hit the required 80% screening target.
    1,479
    Cervical Screening Ages 50 to 641,131 individuals have been screened out of a possible 1,426 eligible people.

    A total of 79.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 10 people to hit the required 80% screening target.
    1,131
    Overall number of GP appointments5,773 Number of appointments in Aug 2023 from a practice list size of 14,766 patients5,773
    Face to face appointments4,420 Face to Face appointments in Aug 2023 which is 76.6% of the total number of appointments.4,420
    Home Visits88 Home Visits in Aug 2023 which is 1.5% of the total number of appointments.88
    Telephone appointments1,265 Telephone appointments in Aug 2023 which is 21.9% of the total number of appointments.1,265
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    4

    Good
    4

    Ok
    3

    Poor
    2

    Terrible
    4

  •  Patient Reviews

    OKEHAMPTON MEDICAL CENTRE
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jan 4 2023

    I can only speak about the practice manager here. Dr Dim Watson. Arrogant, condescending, rude, aggressive, shady, deceitful are all words that can be associated with this creature. The man should not be in a public facing role. I have sat in on a consultation and have found his practices to be controlling, manipulative and bordering on criminal. Dim does not listen to his patients, he is not interested in what they have to say. Dim will actively hide treatments available and attempt to enforce his own feelings. This ridiculous little man is nothing more than a bully, albeit one that crumbles when stood up to. Needs investigating immediately. (PS, Dim, I look forward to bumping into you whilst out and about in beautiful Okehampton.)

    OKEHAMPTON MEDICAL CENTRE
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Dec 3 2020

    Contacted the surgery today as I am in agony with earache , which I have had for days, Asked to be contacted by the doctor or nurse to get some antibiotic ear drops, was told by a very uncaring, unhelpful person I would have to use the Internet!!!! What she didn't tell me is i would have to wait anything up to 2 days for a response!!!! What an absolute joke, What happened to the doctor calling you back and triage system? Was totally fobbed offabd have no help for my ear infection, thanks for absolutely nothing!!!!!.

    OKEHAMPTON MEDICAL CENTRE
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 2 2019

    Appointments at Okehampton Medical Centre, with my designated doctor, used to be obtainable for the following day if I needed one. Now I can't get one in the same month with my doctor. I need my own doctor because of multiple problems and she knows all about them. I can get a phone appointment the same day and maybe an appointment with any doctor the following day. A few years ago I had huge confidence in Okehampton Medical Centre, now that Okehampton cottage hospital has closed this medical centre has grown too big with a few more doctors and many more patients and it has definitely gone down the slippery slope and become a bit impersonal with most things being accessed through a computer, ....or a half hour wait on the phone trying to get past the musak stage! But receptionists alway pleasant when I do get through.
    Original Comment Report...

    Reply from OKEHAMPTON MEDICAL CENTRE
    Wed, 04 Sep 2019 10:32:43 +0100

    Thank you for taking the time to give feed back about your experience with the medical centre. We run a GP triage system which means that as you say you can talk to a GP the same day and if they feel it necessary you will be seen by a GP the same day too. We have a highly experienced multidisciplinary team of nurse prescribers, a clincial pharmacist and a paramedic as well as the GPs. Okehampton Medical Centre is not alone in primary care in having difficulty recruiting GPs and also in developing the skill mix of the healthcare professionals working as part of the team, due to an increasing, ageing population with multiple, complex health and social care needs and a lack of GPs. The practice works closely with wellbeing coordinators and coaches, counsellors and a chaplain to support people's emotional and psychological needs as well as their physical and medical needs. We have been able to recruit two new GPs and an advanced practitioner who will be able to support the patient community and the practice team further. The medical centre is adapting to the times in which we live, which increasingly does use technology to support patient access - I am sorry that you feel it has made your experience less personal but please be assured that every member of staff working here cares deeply about the work that they do and the people that we serve and everything that we do is with the aim to improve the quality of the patient experience. I am sorry if you feel that we have not succeeded in this in your experience. We are continually reviewing our systems to find ways in which we can improve. It is difficult to meet patients' expectations so what we have to do is to meet patients' needs and we will continue to do our utmost to do this. I would be more than happy to further discuss your concerns and the challenges facing primary care if you contact me directly. Miss Kiran Bakhshi, Managing Partner, Okehampton Medical Centre kiran.bakhshi@nhs.net

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