North Tawton Medical Practice |
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2.0 
5 Reviews North Tawton Medical Practice Devonshire House, Essington, North Tawton, Devon, EX20 2EX Phone : Web :http://www.bowmedicalpract.. Email :d-ccg.bowmedicalpracti. EPS : Not Available Status : Closed
North Tawton Medical Practice is a GP Practice in North Tawton and provides a list of services listed below if available. This GP practice has 5 reviews with a rating of 2 out of 5. |
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Patient Reviews
 | By: | North T |
| Apr 2 2019 | ||
As this practice is the only medical facility in the area, residence of North Tawton have little choice to use its services, unless they are in the peak of health and can travel to another location fifteen minutes drive away. However, its almost impossible to get an appointment within a week of phoning and sometimes there's a wait of upto three weeks. There is no longer a walk-n or critical care facility and there are few other support services on offer. Waiting times can often be extended as the practice is regularly without its full compliment of practitioners. Doctor/patient appointments areusually thorough and unrushed, with good follow up and referrals. The nursing staff at this practice is excellent, no complaints whatsoever but sadly the same cannot be said of obtuse admin staff in reception. It is blatently clear that further training is desparately required to address correct and courteous customer care procedure as well as polite telephone etiquette. | ||||||
| By: | Anonymous |
| Apr 2 2019 | ||
As this is the only surgery in the area, patients in North Tawton have little choice but to use this practice. Nursing care is excellent and hats off to this team. However, appointments are difficult to get with a possible waiting time of up to three weeks. There is no longer an emergency or critical care walk-in facility and the practice offers very few support services. Although doctors at this surgery are caring and concerned practitioners, there is often a shortage of doctors, resulting in long waiting times and/or limited appointments. Sadly for this otherwise fairly efficient practice, admin staff are brusque and obtuse and it is apparent that further, on-going training in customer care and telephone etiquette is desperately required! | ||||||
| By: | North T |
| Mar 15 2018 | ||
Elderly temp resident told to take in urine sample, not told would need to phone for result, plus records when eventually found showed test negative but GP review required, none of which happened, patient ended up with Pseudomonas infection, doubly incontinent, and as relative was simply told this is how we run our system, even for elderly people with recurrent infections we ignore a positive test because it is probably just negative in the elderly. Would be looked into by practice manager who made one call to get info then was never heard from again. No way I would take an elderly relative here again, would have to be a trip to Barnstaple to actually see a doctor.
Plus point receptionist answers the phone but like all local surgeries totally inadequate appointment management systems operated. Reply from North Tawton Medical Practice Fri, 16 Mar 2018 16:24:52 Z We are very sorry to learn that you remain dissatisfied with the outcome of your complaint. Our Managing Partner, Michelle, would welcome the opportunity to discuss this further with you. We thought we had resolved your concerns at the time and are very sorry to learn that you remain disappointed by our service. Whilst it would not be appropriate to discuss the details of your complaint on a public forum we thought it might be helpful to respond to general points that other patients may find helpful too. As a practice we do not telephone patients with negative results, however we do follow up results that require action either by telephone or letter. Where a result is negative but symptoms remain, we trust that patients will make further contact with the practice or make an appointment to see one of our clinical team. The practice in North Tawton is commissioned as a part time service, therefore the appointment availability at this site is limited by the terms of the contract for services. Nationally the NHS is struggling to cope with an increasing population and regretfully we are not exempt of this pressure. We would very much like to offer additional appointments however do not have the clinical or financial resource, or indeed physical space within the premises, to do so. We hope that our 'Sit and wait' service offered at Bow provides the facility for urgent healthcare needs and minimises wait times, we are one of few remaining practices to offer such a service. We endeavour to provide a high-quality service to our patients and are very sorry to learn that we have not met with your expectations and that your complaint was not resolved to your satisfaction. | ||||||
