Claremont Bank Surgery

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  • Provider Information
  • Claremont Bank Surgery is a GP Practice in Shrewsbury and provides a list of services listed below if available. This GP practice has 14 reviews with a rating of 3.9 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Claremont Bank Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49861 individuals have been screened out of a possible 1,055 eligible people.

    A total of 81.6% of possible patients have been screened which is above the required mimimum standard.
    861
    Cervical Screening Ages 50 to 64725 individuals have been screened out of a possible 857 eligible people.

    A total of 84.6% of possible patients have been screened which is above the required mimimum standard.
    725
    Overall number of GP appointments2,754 Number of appointments in Aug 2023 from a practice list size of 7,683 patients2,754
    Face to face appointments2,060 Face to Face appointments in Aug 2023 which is 74.8% of the total number of appointments.2,060
    Home Visits126 Home Visits in Aug 2023 which is 4.6% of the total number of appointments.126
    Telephone appointments542 Telephone appointments in Aug 2023 which is 19.7% of the total number of appointments.542
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments26 Video call appointments in Aug 2023 which is 0.9% of the total number of appointments.26


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  • Patient Ratings

    Excellent
    8

    Good
    2

    Ok
    2

    Poor
    1

    Terrible
    2

  •  Patient Reviews

    Claremont Bank Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 6 2019

    I recently attended a morning appointment with my named GP. I was given a possible diagnosis, sent to hospital for blood tests, was given the results and had the earlier diagnosis confirmed and received a prescription which was then dispensed at a local pharmacy. All this by 6.30pm the same day. I would say that was remarkable except that it was typical of the exceptional care I have received for the last 30 years at Claremont Bank. As a family, we have been kept healthy and sane by an outstanding team of doctors, nurses and admin/reception staff who have diligently treated us with respect, dignity, humanity and a sense of humour. So huge thanks to all of you for your hard work. You are very much appreciated.
    Original Comment Report...

    Reply from Claremont Bank Surgery
    Wed, 21 Aug 2019 11:08:37 +0100

    Thank-you so much for taking the time to post this comment. It is very much appreciated. It will be shared with the whole team who are always very grateful to receive such positive feedback. Jane Read, Practice Manager.

    Claremont Bank Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 5 2019

    Absolutely discussed with the tone and manner in which I was spoken to on the telephone this afternoon by a receptionist. She asked what my appointment was for re my app for the nurse to which I didn’t want to discuss as she’s not medically trained. I was then spoken to in an extremely rude manner and then passed on to another person, who dealt with my request in a quick and polite manner. I am considering c moving surgery because of this rude receptionist.
    Original Comment Report...

    Reply from Claremont Bank Surgery
    Wed, 21 Aug 2019 11:15:18 +0100

    Thank-you for posting this comment. This has brought to our attention that we need to announce to our patients on the answerphone message the reasons as to why we are asking patients the reason for their appointment. This is of course totally confidential and optional but helps the admin staff signpost patients to the most suitable Healthcare Professional. Each Nurse has her own speciality and we were just trying to help. I'm sorry you felt that you were spoken to in an extremely rude manner, if you would like to discuss this with me in more detail, please contact me - Jane Read, Practice Manager - jread@nhs.net or call 01743 248244.

    Claremont Bank Surgery
    Review SourceBy:Claremont B
    Rating:..Star Rating
    Jul 5 2019

    I visit the practice every month with my parents who are 87 and 84 years of age. We receive the best care from a designated Doctor. We are able to discuss all manner of health issues and receive medication repeat prescriptions and monitoring of blood pressure. The service we receive is outstanding and we can discuss any health issues that we are concerned about.
    Original Comment Report...

    Reply from Claremont Bank Surgery
    Wed, 10 Jul 2019 10:15:33 +0100

    Thank-you so much for taking the time to post such a kind review. This will be shared with the whole team. We do appreciate such lovely comments. Kind regards, Jane Read, Practice Manager.

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    Claremont Bank Surgery, Claremont Bank, Shrewsbury, SY1 1RL

    GP Practice in Shrewsbury

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