Glebedale Medical Practice |
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3.2 
22 Reviews Glebedale Medical Practice Fenton Health Centre, Glebedale Road, Fenton, Stoke On Trent, Staffordshire, ST4 3AQ Phone : Web :http://www.glebedalemedica.. Email :. EPS : Available .... CQC : 
Status : Open
Glebedale Medical Practice is a GP Practice in Stoke On Trent and provides a list of services listed below if available. This GP practice has 22 reviews with a rating of 3.2 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Glebedale Medical Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,378 individuals have been screened out of a possible 1,957 eligible people.A total of 70.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 188 people to hit the required 80% screening target. | 1,378 |
| Cervical Screening Ages 50 to 64 | 747 individuals have been screened out of a possible 1,021 eligible people.A total of 73.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 70 people to hit the required 80% screening target. | 747 |
| Overall number of GP appointments | 3,733 Number of appointments in Aug 2023 from a practice list size of 11,821 patients | 3,733 |
| Face to face appointments | 2,614 Face to Face appointments in Aug 2023 which is 70% of the total number of appointments. | 2,614 |
| Home Visits | 94 Home Visits in Aug 2023 which is 2.5% of the total number of appointments. | 94 |
| Telephone appointments | 312 Telephone appointments in Aug 2023 which is 8.4% of the total number of appointments. | 312 |
| Unknown appointments | 713 Unknown appointments in Aug 2023 which is 19.1% of the total number of appointments. | 713 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Cliff.Anthony B |
| Oct 8 2023 | ||
Rating with no comment | ||||||
| By: | Karen H |
| Sep 29 2023 | ||
I had to call the practice because after ordering my prescription on patient access 48 hours before I picked it up all of my medication was not there. I was told that it was because I had ordered all my medication at once ! The receptionist said that she had requested them again so pick them up in 48 hours. I said that I wanted them today as I had run out of one of them but she said that it was 48 hours or I would have to ring 111 for an emergency prescription. Why should I have to do this when I've ordered my medication in good time. When I asked to speak to a manager she said she would pass on my number and she would ring in 72 hours. I said I would ring and choose the option to speak to a manager if I can't speak now. She then laughed when I said this to which I said that it was not funny. I found the receptionist very unhelpful and rude as while I was trying to say something she just kept on talking over me. I found her very unprofessional to laugh when I was very obviously upset by her treatment. I had to ring my pharmacy who straight away told me to pick up some tablets to last me 4 days and they would sort out my prescription. Really I should not have to do this. | ||||||
 | By: | Anonymous |
| Jun 7 2019 | ||
I am new to the practice and although I am quite impressed with the surgery and it's facilities, unfortunately this is spoilt by the rude attitude myself and my husband have experienced by one of the reception staff. The receptionist just glared at me when I stood at the reception not even asking me how she can help or even smiling. When I explained I wanted to cancel an appointment she just said 'date of birth - surname' No please or any kind of pleasantries. I felt quite put out how rude she was and it has prompted me to write this review. When I spoke to my husband about it he said he had exactly the same experience and thought she was very rude and miserable as well. Sorry Glebedale you need to improve your customer service. | ||||||
