Dunrobin Street Medical Centre

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  • Provider Information
  • Dunrobin Street Medical Centre is a GP Practice in Stoke On Trent and provides a list of services listed below if available. This GP practice has 14 reviews with a rating of 3.7 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Child Immunisations
  • Learning disability health check
  • Smoking cessation clinic
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Dunrobin Street Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49491 individuals have been screened out of a possible 648 eligible people.

    A total of 75.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 28 people to hit the required 80% screening target.
    491
    Cervical Screening Ages 50 to 64348 individuals have been screened out of a possible 459 eligible people.

    A total of 75.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 20 people to hit the required 80% screening target.
    348
    Overall number of GP appointments1,585 Number of appointments in Aug 2023 from a practice list size of 5,189 patients1,585
    Face to face appointments1,070 Face to Face appointments in Aug 2023 which is 67.5% of the total number of appointments.1,070
    Home Visits4 Home Visits in Aug 2023 which is 0.3% of the total number of appointments.4
    Telephone appointments350 Telephone appointments in Aug 2023 which is 22.1% of the total number of appointments.350
    Unknown appointments161 Unknown appointments in Aug 2023 which is 10.2% of the total number of appointments.161
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    8

    Good
     

    Ok
    2

    Poor
    2

    Terrible
    2

  •  Patient Reviews

    Dunrobin Street Medical Centre
    Review SourceBy:Dunrobin S
    Rating:..Star Rating
    Feb 15 2019

    I absolutely love this surgery, I have only been a member since December but what I can see all staff go above and beyond to keep people happy. Contacted the surgery this morning for some peace of mind and a young girl helped me to feel more at ease, she was very professional. Very happy I moved.
    Original Comment Report...

    Reply from Dunrobin Street Medical Centre
    Mon, 18 Feb 2019 07:42:42 Z

    Thank you for taking the time to give feedback about services. We strive to provide a high quality service to all of our patients.

    Dunrobin Street Medical Centre
    Review SourceBy:Dunrobin S
    Rating:..Star Rating
    Feb 13 2019

    I have been a member of this practice for a number of years and have always been treated with respect. The reception staff are a delight, and I have always received great care from my doctors. The best around! thank you for all of your hard work.
    Original Comment Report...

    Reply from Dunrobin Street Medical Centre
    Thu, 14 Feb 2019 11:32:35 Z

    Thank you for taking the time to give us feedback on our services. We are pleased that you are happy with our service and will strive to improve our services further.

    Dunrobin Street Medical Centre
    Review SourceBy:Dunrobin S
    Rating:..Star Rating
    Feb 4 2019

    Absolutely fuming, wait 35 mins to speak to the drs surgery, to be told surprise surprise that they have no appointments left. Was told the same Friday. They advised me to take my 1 year old to the hospital for an ear infection. Surely this is not the best use for NHS resources and just abusing the system?! She quickly found me an appointment for the same day once I made my feelings clear. Absolutely disgusting where you have to argue for a drs appointment!! Had I not argued then I wouldn’t have an appointment. Shall be leaving after 30years with the practice.
    Original Comment Report...

    Reply from Dunrobin Street Medical Centre
    Thu, 14 Feb 2019 09:02:01 Z

    Dear Anonymous, Thank you for taking the time to submit your comments regarding our service. As you have submitted this response as anonymous, this cannot be investigated fully. I have discussed this incident with my reception team and no one has any recollection of telling anyone that they should take a 1 year old to the hospital for an ear infection as this is not our policy. In the most recent GP Patient survey our Practice scored 20% higher than the local CCG and National average for 'overall experience of making a GP appointment' but you are within your rights to search for a new practice in the local area. Should you wish to discuss this incident further, please do not hesitate to contact me on 01782 590040. Kind Regards, Practice Manager

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    Dunrobin Street Medical Centre

    GP Practice in Stoke On Trent

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