Kensington Road Surgery |
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Kensington Road Surgery is a GP Practice in Coventry and provides a list of services listed below if available. This GP practice has 34 reviews with a rating of 2.3 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Kensington Road Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 662 individuals have been screened out of a possible 1,048 eligible people.A total of 63.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 177 people to hit the required 80% screening target. | 662 |
| Cervical Screening Ages 50 to 64 | 402 individuals have been screened out of a possible 513 eligible people.A total of 78.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 9 people to hit the required 80% screening target. | 402 |
| Overall number of GP appointments | 1,944 Number of appointments in Aug 2023 from a practice list size of 6,023 patients | 1,944 |
| Face to face appointments | 1,580 Face to Face appointments in Aug 2023 which is 81.3% of the total number of appointments. | 1,580 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 361 Telephone appointments in Aug 2023 which is 18.6% of the total number of appointments. | 361 |
| Unknown appointments | 3 Unknown appointments in Aug 2023 which is 0.2% of the total number of appointments. | 3 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Mar 24 2023 | ||
Echoing the reviews of a large number of others, it is pretty much impossible to get an appointment. Once you've sat in the call queue for what seems an eternity there are never any appointments. Whether merely a perception or the reality it feels like you are constantly met by barriers to access the surgery. It has reached the point where I have just given up. If there are people with symptoms associated with potentially serious illness whom have reached the same point it represents a serious concern. In person practice staff are generally friendly and helpful, but overall treatment is consistently abysmal. | ||||||
| By: | Anonymous |
| Aug 5 2022 | ||
They do not answer the phone, or email. You cannot speak to anyone over the reception counter for an appointment. I have put up with pain rather than try to get another appointment, I cannot stand the process to simply get yet another phone call from a locum who says that I need to make an appointment to see the Dr. (Which is what I asked for, but only got a second locum call) Records kept incorrectly, resulting in me being unable to get prescriptions via POD. Totally failure to correct records for a year, despite numerous requests to the reception desk. Outside plastered in many messy home made notices, the inside is tired, uncomfortable, displays falling off walls, boxes stored at one end of reception, unhelpful staff. Clearly a very unloved and poorly managed practice. | ||||||
| By: | Anonymous |
| Jun 16 2023 | ||
Still shocking with answering phones, they should disconnect them. Very little effort it seems on the part of some of the reception staff to assist patients. I submitted a complaint to PALs with proof of particulars including an email i sent to the practice manager for which i received no reply. PALS outcome 'if the GP practice does not contact you after we have notified them of your complaint there is nothing further we can do to assist'. Shocking culture this which wont get better while this is the case. | ||||||
