Heath Lane Medical Centre |
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3.7 
30 Reviews Heath Lane Medical Centre Heath Lane, Great Boughton, Chester, Cheshire, CH3 5UJ Phone : Web :http://www.heathlanemedica.. Email :heathlanemedicalcentre. EPS : Available .... CQC : 
Status : Open
Heath Lane Medical Centre is a GP Practice in Chester and provides a list of services listed below if available. This GP practice has 29 reviews with a rating of 3.7 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Heath Lane Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 919 individuals have been screened out of a possible 1,169 eligible people.A total of 78.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 17 people to hit the required 80% screening target. | 919 |
| Cervical Screening Ages 50 to 64 | 609 individuals have been screened out of a possible 749 eligible people.A total of 81.3% of possible patients have been screened which is above the required mimimum standard. | 609 |
| Overall number of GP appointments | 3,393 Number of appointments in Aug 2023 from a practice list size of 7,743 patients | 3,393 |
| Face to face appointments | 2,022 Face to Face appointments in Aug 2023 which is 59.6% of the total number of appointments. | 2,022 |
| Home Visits | 11 Home Visits in Aug 2023 which is 0.3% of the total number of appointments. | 11 |
| Telephone appointments | 891 Telephone appointments in Aug 2023 which is 26.3% of the total number of appointments. | 891 |
| Unknown appointments | 3 Unknown appointments in Aug 2023 which is 0.1% of the total number of appointments. | 3 |
| Video call appointments | 466 Video call appointments in Aug 2023 which is 13.7% of the total number of appointments. | 466 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Heath L |
| Aug 27 2019 | ||
How on earth is this practice still open?? The staff are rude and are quite happy to discuss medical issues loudly at the front desk for all to hear. The bell on the desk is mostly ignored although you can hear staff discussing thier previous evening out. Extremely unhelpful staff who seem absolutely incapable of organising anything and all with a grumpy face!! Three times of asking for medications and despite making the request face to face and discussing the issues regarding medications they still get it wrong.... Maybe they weren't actually listening and were still thinking about what they had for tea last night. Your made to feel like an inconvenience not a valued member of the practice. Disgraceful! | ||||||
| By: | Anonymous |
| Aug 2 2019 | ||
I have a daughter who needs a lot of medications and this never changed for nearly 12 years. Recently we've had so many problems with ordering her medications. I wrote simple request on the 30th of July and explained that we will be away for whole August therefore she needs her medications ready by Friday and included that her repeat prescription is missing one of her medication which should be on repeat anyway! I have been ensured by the staff that it will be done by Friday. Guess what today is Friday and they did not even read my note or took any actions towards it. What is practice managers job,??? I work for NHS and I know the struggle we have but this is just unacceptable. I am utterly disappointed. | ||||||
| By: | Anonymous |
| Jun 24 2019 | ||
We have always been very happy with the efficiency and kind professionalism shown to us by everyone at this practice. Nothing is too much trouble for the ladies in reception even when they are extremely busy. Although we try to keep our appointments to a minimum the doctors and nurses have always exceeded our expectations. We would have no reservations in recommending this practice. | ||||||
