The Health Centre - Holmes Chapel |
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2.8 
48 Reviews The Health Centre - Holmes Chapel London Road, Holmes Chapel, Cheshire, CW4 7BB Phone : Web :http://www.holmeschapelhea.. Email :. EPS : Not Available .... CQC : 
Status : Closed
The Health Centre - Holmes Chapel is a GP Practice in Holmes Chapel and provides a list of services listed below if available. This GP practice has 46 reviews with a rating of 2.8 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Health Centre - Holmes Chapel is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,292 individuals have been screened out of a possible 1,717 eligible people.A total of 75.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 82 people to hit the required 80% screening target. | 1,292 |
| Cervical Screening Ages 50 to 64 | 1,035 individuals have been screened out of a possible 1,357 eligible people.A total of 76.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 51 people to hit the required 80% screening target. | 1,035 |
| Overall number of GP appointments | 6,416 Number of appointments in Aug 2023 from a practice list size of 12,931 patients | 6,416 |
| Face to face appointments | 4,154 Face to Face appointments in Aug 2023 which is 64.7% of the total number of appointments. | 4,154 |
| Home Visits | 452 Home Visits in Aug 2023 which is 7% of the total number of appointments. | 452 |
| Telephone appointments | 1,094 Telephone appointments in Aug 2023 which is 17.1% of the total number of appointments. | 1,094 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 716 Video call appointments in Aug 2023 which is 11.2% of the total number of appointments. | 716 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | The H |
| Jul 18 2019 | ||
Trying to book an appointment is extremely difficult. Can wait forever in a telephone queue or nobody answers. Not much easier in person, long queues, only one person at the desk. Waited 20 minutes in the queue to be told no appointments available, would have to try next day!!! Reply from The Health Centre - Holmes Chapel Thu, 18 Jul 2019 17:13:31 +0100 Dear Patient- I am sorry to read of your waits- and issues regarding an appointment booking. We are going to try out a new way of working from Monday 22nd July, this being telephone triage- calls will be taken for a nurse or GP to ring you back to ascertain more details of the symptoms and then come to an agreed plan of action which can include self-care, visiting a community pharmacy, nurse appointment or GP appointment. We are very hopeful this will address all of the issues that you have raised. Yours Sincerely. Paul Carroll, Practice Manager. | ||||||
| By: | The H |
| Jul 9 2019 | ||
I have been registered at this Practice now for 5 years and have found all the staff, doctors, nurses and others to be excellent. Sadly, I think people in general today expect to get what they want when they want it and have no patience. I have stood in the queue at Reception several times and had to bite my lip. I don't care how long I have to wait rather than be rushed through. If only people were more grateful. Keep up the good work all of you. From a very grateful patient. Reply from The Health Centre - Holmes Chapel Wed, 10 Jul 2019 07:52:17 +0100 Very Many thanks for your feedback. I know from our friends and family test results we are well regarded by our community- but this is seldom reflected on this forum- so many thanks for placing your feedback here. My own experiences are made up of the care I see we provide and of course my friends and family are patients across the Northwest of England and so I can have some context. We do our best each and every day. The demand is high and getting higher, and our staff be they clinical and non-clinical do care and want to show that care each and every day, so many thanks again for your feedback. Paul Carroll, Practice Manager. | ||||||
| By: | Anonymous |
| Jun 26 2019 | ||
Called in to the practice dispensary for some medication advice. I was totally ignored by 3 members of staff, two were discussing holidays and one was right in front of me sorting papers. I may as well have been invisible. Good manners cost nothing, maybe these ladies need some training in customer service skills. | ||||||
