City Walls And Saughall Medical Centres

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    star rating
    3.1
    70 Reviews
    City Walls And Saughall Medical Centres
     St. Martin's Way,
     Chester,
     Cheshire, CH1 2NR
    Phone :
    Web :http://www.citywallsmedica..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Open
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  • Provider Information

  • City Walls And Saughall Medical Centres is a GP Practice in Chester and provides a list of services listed below if available. This GP practice has 69 reviews with a rating of 3.1 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Asthma Clinic
  • Child Immunisations
  • COPD clinic with spirometry
  • Diabetes Clinic providing insulin initiation
  • Dressings clinic (nurse led)
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
  • Pharmacy available on-site
  • Phlebotomy
  • Travel health with yellow fever
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    •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how City Walls And Saughall Medical Centres is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,420 individuals have been screened out of a possible 2,114 eligible people.

    A total of 67.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 272 people to hit the required 80% screening target.    		1,420
    Cervical Screening Ages 50 to 641,026 individuals have been screened out of a possible 1,442 eligible people.

    A total of 71.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 128 people to hit the required 80% screening target.    		1,026
    Overall number of GP appointments8,239 Number of appointments in Aug 2023 from a practice list size of 15,715 patients8,239
    Face to face appointments4,830 Face to Face appointments in Aug 2023 which is 58.6% of the total number of appointments.4,830
    Home Visits241 Home Visits in Aug 2023 which is 2.9% of the total number of appointments.241
    Telephone appointments3,168 Telephone appointments in Aug 2023 which is 38.5% of the total number of appointments.3,168
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    10

    Good
    19

    Ok
    19

    Poor
    9

    Terrible
    13

  •  Patient Reviews

    City Walls And Saughall Medical Centres
    Review SourceBy:Anonymous
    Rating:..Star Rating
    		Sep 17 2019

    I have tried several times to ring to book an appointment At last today 4pm I finally got through with only one person ahead of me Only to be told all the routine appointments with the GP had been taken I have tried to book an appointment on the Internet through patient access but could only book a blood test which I did not require I was told by the receptionist that the appointments are released at 10am on the Internet but are usually booked up by 10.30 am I could make an appointment at the Countess of Chester, Tarporley, Ellesmere Port , Helsby or Malpas in the evening but not with my own GP I will try to book an appointment once more but I will move to another GP surgery with better customer relations as this appointment system is appauling
    Original Comment Report...

    Reply from City Walls And Saughall Medical Centres
    Thu, 19 Sep 2019 09:34:19 +0100

    Thank you for taking the time to leave a comment, I am sorry that you are not satisfied with our appointment system, we are not however any different than any other practice and demand for appointments is a struggle that we all try to maintain. All of our routine appointments are released at 10 am both online and via the telephone, we do have the ability, as do all practices, to book appointments with a GP in extended hours and this is the service that the receptionist offered you in the places that you mentioned. Not all problems require a GP appointment and the practice has invested in a number of alternatives such as Advanced Nurse Practitioners, who can offer appointments for minor illnesses or chronic disease management, we also offer appointments with a Clinical Pharmacist four mornings per week, they are able to offer medication advice and reviews, there is also the opportunity to book an appointment with the Physiotherapist they are able to review any joint pain and can refer into secondary care if needed. As a Primary Care Network, we work with Lache, Handbridge and Western Avenue practices we are looking at investing in Mental Health Services so that patients with immediate needs can be signposted to them. All of these alternative routes to healthcare will work towards more appointments being available for patients that need to see a GP.

    City Walls And Saughall Medical Centres
    Review SourceBy:Anonymous
    Rating:..Star Rating
    		Sep 17 2019

    I have tried several times to ring to book an appointment At last today 4pm I finally got through with only one person ahead of me Only to be told all the routine appointments with the GP had been taken I have tried to book an appointment on the Internet through patient access but could only book a blood test which I did not require I was told by the receptionist that the appointments are released at 10am on the Internet but are usually booked up by 10.30 am I could make an appointment at the Countess of Chester, Tarporley, Ellesmere Port , Helsby or Malpas in the evening but not with my own GP I will try to book an appointment once more but I will move to another GP surgery with better customer relations as this appointment system is appauling
    Original Comment Report...

    Reply from City Walls And Saughall Medical Centres
    Thu, 19 Sep 2019 09:34:19 +0100

    Thank you for taking the time to leave a comment, I am sorry that you are not satisfied with our appointment system, we are not however any different than any other practice and demand for appointments is a struggle that we all try to maintain. All of our routine appointments are released at 10 am both online and via the telephone, we do have the ability, as do all practices, to book appointments with a GP in extended hours and this is the service that the receptionist offered you in the places that you mentioned. Not all problems require a GP appointment and the practice has invested in a number of alternatives such as Advanced Nurse Practitioners, who can offer appointments for minor illnesses or chronic disease management, we also offer appointments with a Clinical Pharmacist four mornings per week, they are able to offer medication advice and reviews, there is also the opportunity to book an appointment with the Physiotherapist they are able to review any joint pain and can refer into secondary care if needed. As a Primary Care Network, we work with Lache, Handbridge and Western Avenue practices we are looking at investing in Mental Health Services so that patients with immediate needs can be signposted to them. All of these alternative routes to healthcare will work towards more appointments being available for patients that need to see a GP.

    City Walls And Saughall Medical Centres
    Review SourceBy:City W
    Rating:..Star Rating
    		Sep 6 2019

    The practice is busy, but it has never let us know. I have never had to access the practice in an emergency, but for day to day issues, I find all the staff to be helpful and friendly. I particularly like the ability to contact the practice online and I hope that more services are added to the online facilities. I think that the doctors, nurses, receptionists and admin staff do a very good job in difficult circumstances.
    Original Comment Report...

    Reply from City Walls And Saughall Medical Centres
    Fri, 06 Sep 2019 16:06:06 +0100

    Many thanks for taking the time to leave a positive comment, I will pass your comments on to the rest of the team

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    City Walls And Saughall Medical Centres

    GP Practice in Chester

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