Bowburn Medical Centre |
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Bowburn Medical Centre is a GP Practice in Durham and provides a list of services listed below if available. This GP practice has 15 reviews with a rating of 2.3 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Bowburn Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
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| Cervical Screening Ages 25 to 49 | 543 individuals have been screened out of a possible 865 eligible people.A total of 62.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 149 people to hit the required 80% screening target. | 543 |
| Cervical Screening Ages 50 to 64 | 245 individuals have been screened out of a possible 322 eligible people.A total of 76.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 13 people to hit the required 80% screening target. | 245 |
| Overall number of GP appointments | 1,819 Number of appointments in Aug 2023 from a practice list size of 4,229 patients | 1,819 |
| Face to face appointments | 1,184 Face to Face appointments in Aug 2023 which is 65.1% of the total number of appointments. | 1,184 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 466 Telephone appointments in Aug 2023 which is 25.6% of the total number of appointments. | 466 |
| Unknown appointments | 169 Unknown appointments in Aug 2023 which is 9.3% of the total number of appointments. | 169 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| May 20 2019 | ||
Unable to contact the surgery by phone because it's was continually engaged. (I've tried for over an hour on some occasions and when you do get through usually there are no appointments left and no pre-bookable appointments available). Today I visited the surgery to try and arrange an appointment for a couple of weeks ahead to be told they didn't know the dates for pre-bookable appointments. Totally unsympathetic attitude, no attempt to help, just told to try ringing on the day. (This was an appointment I was told to make if the medication did not work)
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| By: | Anonymous |
| May 20 2019 | ||
Unable to contact the surgery by phone because it's was continually engaged. (I've tried for over an hour on some occasions and when you do get through usually there are no appointments left and no pre-bookable appointments available). Today I visited the surgery to try and arrange an appointment for a couple of weeks ahead to be told they didn't know the dates for pre-bookable appointments. Totally unsympathetic attitude, no attempt to help, just told to try ringing on the day. (This was an appointment I was told to make if the medication did not work)
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| By: | Anonymous |
| Mar 15 2019 | ||
In the past I have had very positive experiences at other GP practices but Bowburn Medical Centre was such a contrast to these. I will avoid returning. There was no empathy when delivering difficult news to me and in my opinion unprofessional language was used when referring to potential surgery (e.g. sarcastic and joking language to describe a surgical procedure was unnecessary). I dreaded going back and was left in tears on more than one occasion due to the sarcastic language used by the GP during my appointment. I also requested to either lean back or lie down during a blood test. This was ignored, so I had to quickly be put on the floor after becoming dizzy and unwell, which felt like an undignified end to the procedure. Overall, better listening and more empathy is required. I sincerely hope some of the feedback is taken constructively to improve patient service in the future. | ||||||
