Village Medical Group |
|
3.3 
30 Reviews Village Medical Group The Village Surgery, Dudley Lane, Cramlington, Northumberland, NE23 6US Phone : Web :https://www.the-village-su.. Email :admin.village@nhs.net. EPS : Available .... CQC : 
Status : Closed
Village Medical Group is a GP Practice in Cramlington and provides a list of services listed below if available. This GP practice has 30 reviews with a rating of 3.3 out of 5 and a CQC rating of Good. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Village Medical Group is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,175 individuals have been screened out of a possible 1,510 eligible people.A total of 77.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 33 people to hit the required 80% screening target. | 1,175 |
| Cervical Screening Ages 50 to 64 | 720 individuals have been screened out of a possible 928 eligible people.A total of 77.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 23 people to hit the required 80% screening target. | 720 |
| Overall number of GP appointments | 5,113 Number of appointments in Aug 2023 from a practice list size of 10,223 patients | 5,113 |
| Face to face appointments | 4,190 Face to Face appointments in Aug 2023 which is 81.9% of the total number of appointments. | 4,190 |
| Home Visits | 109 Home Visits in Aug 2023 which is 2.1% of the total number of appointments. | 109 |
| Telephone appointments | 563 Telephone appointments in Aug 2023 which is 11% of the total number of appointments. | 563 |
| Unknown appointments | 251 Unknown appointments in Aug 2023 which is 4.9% of the total number of appointments. | 251 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Village M |
| Aug 20 2019 | ||
First time i have been to this surgery. I went for a new patient review the person i saw was so rude and unprofessional. Complaining how hungry they were. Forgot to ask for my specimen . I had to prompt them. They then asked me if i smoked to which i replied i stopped 1 and half years ago. They then asked if i drank alcohol to which i said the odd glass of wine about to a week. I was then told (GOD HOW BORING ARE YOU) i just cant believe it im still fuming the next morning. Surely drs surgerys should be pleased when they discover that a new patient doesnt smoke or drink. Think this member of staff needs some training on people skills im sure their superiors would be horrified to discover they talk to patients in this way. I will refuse to see this member of staff in future. Reply from Village Medical Group Tue, 20 Aug 2019 11:42:06 +0100 I am very sorry to hear you have had this experience with us. All of our staff should be promoting a healthy lifestyle to our patients and the wider community and presenting a professional manner at all times. If you could provide further information to admin.village@nhs.net we will investigate this matter further. | ||||||
| By: | Anonymous |
| Jul 9 2019 | ||
Monday rang for appointment 8.30 all gone, rang 3.30 to see if any cancellations, none, was told to ring the hub, explained I will be driving at 5 could I not just make an appointment or can I call in to make an appointment, no you must ring, I drove to the carpark rang at 5.10 to be told all appointments gone ring at 8.15 the next day. Tuesday I ring at 8.15 all appointments are gone, so I have to suffer longer with this condition, which is a feeling of depression and anxiety, no being able to speak to a doctor or get help is only adding to this, I can't believe that every appointment has gone | ||||||
| By: | Village M |
| Sep 18 2019 | ||
I’ve not been a member of this practise very long having recently moved house, but the difference in the service and access to treatment is brilliant
The Doctors, Nurses and administrative staff are all approachable and though they are busy they take an interest in me my medical issues my whole family are now within this practise they go above and beyond my expectations.
After years of haphazard mediocre treatment at other Doctors surgeries make the Village Surgery stand out long may it last Reply from Village Medical Group Thu, 19 Sep 2019 10:55:44 +0100 Thank you for taking the time to provide our team with such positive feedback. We are constantly striving to provide the best access and the best service that we can and are delighted to hear this has been your experience. | ||||||
