Monkseaton Medical Centre

Share pageFacebookTwitterLinkedInemail
  • logo
    star rating
    3.0
    41 Reviews
    Monkseaton Medical Centre
     Caudwell Avenue,
     Whitley Bay,
     Tyne And Wear, NE25 9PH
    Phone :
    Web :http://www.monkseatonmedic..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Open
  • bar
  •  
  • Provider Information
  • Monkseaton Medical Centre is a GP Practice in Whitley Bay and provides a list of services listed below if available. This GP practice has 37 reviews with a rating of 3 out of 5 and a CQC rating of Good.

  •  
  •  
  • bar
  • Provider Services
  • Asthma Clinic
  • Child health and development
  • Diabetes Clinic providing insulin initiation
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
  • Pharmacy available on-site
  • Travel health without yellow fever
  • bar
  •  
  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Monkseaton Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49986 individuals have been screened out of a possible 1,257 eligible people.

    A total of 78.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 20 people to hit the required 80% screening target.
    986
    Cervical Screening Ages 50 to 64738 individuals have been screened out of a possible 947 eligible people.

    A total of 77.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 20 people to hit the required 80% screening target.
    738
    Overall number of GP appointments3,000 Number of appointments in Aug 2023 from a practice list size of 8,719 patients3,000
    Face to face appointments2,887 Face to Face appointments in Aug 2023 which is 96.2% of the total number of appointments.2,887
    Home Visits2 Home Visits in Aug 2023 which is 0.1% of the total number of appointments.2
    Telephone appointments96 Telephone appointments in Aug 2023 which is 3.2% of the total number of appointments.96
    Unknown appointments15 Unknown appointments in Aug 2023 which is 0.5% of the total number of appointments.15
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


  •  
  • bar
  •  
  •  
  • bar
  •  
  • Patient Ratings

    Excellent
    16

    Good
    2

    Ok
    4

    Poor
    6

    Terrible
    13

  •  Patient Reviews

    Monkseaton Medical Centre
    Review SourceBy:Monkseaton M
    Rating:..Star Rating
    Jun 19 2019

    Can’t fault this practice. Moved to them around 18 months ago and since then I have had no problems with repeat prescriptions, booking appointments or accessing advice from the team. A real breath of fresh air compared to past experiences. I would highly recommend this surgery.
    Original Comment Report...

    Reply from Monkseaton Medical Centre
    Mon, 24 Jun 2019 13:59:57 +0100

    Thank you so much for taking the time to give our Practice such positive comments. I will pass on your kind comments to all of our staff. It is greatly appreciated by our staff when our patients give us positive feedback. We will continue to strive to ensure all of our patients receive the best possible experience when they come to the Practice. Thank you again.

    Monkseaton Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Feb 2 2019

    I have been a patient at this practice for over 20 years and can honestly rate it as excellent. They strive to offer the best possible service for patients. I have always been impressed by any and all of the staff. One particular doctor is a family favourite with his professional and in-depth knowledge. I am never concerned who my appointment will be with as all the doctors are good. I have recently been seen by another doctor, lovely lady, great maner. She listened and I didn't feel rushed at all. Gave clear thoughts on the problems presented and how this could be investigated further. Obtained a follow up in a timely manner and presented the results clearly. Couldn't ask for more in a practice.
    Original Comment Report...

    Reply from Monkseaton Medical Centre
    Tue, 23 Apr 2019 12:34:10 +0100

    Thank you very much for taking the time to give us such positive comments. I am delighted to hear that you have had a good experience and you received excellent care from all of our staff. This is the standard of care the practice strives to achieve. I will share your comments with all of our staff who will appreciate such positive feedback.

    Monkseaton Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 17 2019

    I struggled to give this Surgery 2 Stars. Moved to the Area a Year ago. Still not yet seen a Doctor in my hole time being a patient. I have to have medication for a heart condition as well as high blood pressure. I used to get my Meds monthly and all together. Since moving hear i get most my meds every 2 months and 1 tablet i have to get monthly. And fill a request form to get this tablet moved to 2 monthly. When ive never had a problem getting all my meds together at my previous Surgery. I should of had a yearly meds Review and blood test due in April 2019. Yes i missed an appointment that they sent me out in April for August. I never received a text Reminder near to the appointment date. Ive now been given another opportunity to get my bloods done at the end of September. I dont think this Surgery is a patient caring practice. Ill be looking to making a formal complaint to the NHS about the Standards this Surgery covers
    Original Comment Report...

    Reply from Monkseaton Medical Centre
    Wed, 21 Aug 2019 12:18:47 +0100

    May I apologise on behalf of the Practice for the unsatisfactory experience and difficulties you have recently encountered. We welcome all patient feedback as this provides us with a valuable insight into our services from a patient’s perspective and allows us to reflect on Practice performance. The Practice has a system for all patients enabling them to order their prescriptions every 2 months in order to reduce the amount of time they need to contact us to order. If you wish to order on a monthly basis then you can contact the Practice and arrange for that to happen. The tablet you receive monthly may be a drug that needs to be monitored. The Practice has a robust system for monitoring patients with a long term condition. We send an invitation for an appointment and follow this up with 2 letters if a patient does not attend the first appointment. A text message is sent as a reminder for the appointment if we have the correct mobile number on the system. If the home telephone number is the first number and mobile number the second number then the message can't be sent. As this is an anonymous complaint I am unable to fully address your concerns. I am happy to discuss this with you further to explain our systems in more detail. If you think this would be a better means of resolving your issues please contact the surgery and ask for the complaints manager.

  • bar
  •  Write a Review
    • main image
    •  
    • Note: Click on the heading to open

    •  
    • Pictures from the Public
    •  
    •  
    • Popular Local Surgeries
      bar
      Imeary Street Practice
      Imeary Street Practice 3.4 miles
      Star Rating(7)
      Farnham Medical Centre: Stanhope Parade Site
      Farnham Medical Centre: Stanhope Parade 3.4 miles
      Star Rating(1)
      Oxford Terrace And Rawling Road Medical Group - Rawling Road Branch
      Oxford Terrace And Rawling Road Medical 7.9 miles
      Star Rating(1)
      Park Parade Practice
      Park Parade Practice 1.2 miles
      Star Rating(4)
      Albert Road Surgery - Dr W H McManus
      Albert Road Surgery - Dr W H McManus 3.7 miles
      Star Rating(6)
      The Grove Medical Group
      The Grove Medical Group 6.2 miles
      Star Rating(13)
      Forum Family Practice
      Forum Family Practice 6.1 miles
      Star Rating(8)
      Roseworth Surgery
      Roseworth Surgery 6.2 miles
      Star Rating(28)
      Millennium Family Practice
      Millennium Family Practice 7.0 miles
      Star Rating(8)
      Gosforth Memorial Med.Ctr
      Gosforth Memorial Med.Ctr 6.1 miles
      Star Rating(12)

    Monkseaton Medical Centre

    GP Practice in Whitley Bay

    Compare GP practices near Whitley Bay