Concord Medical Practice |
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3.4 
8 Reviews Concord Medical Practice Victoria Road Health Centre, Victoria Road, Concord, Washington, Tyne and Wear, NE37 2PU Phone : Web :https://concordmedicalprac.. Email :sunccg.concordmp@nhs.n. EPS : Available .... CQC : 
Status :
Concord Medical Practice is a GP Practice in Washington and provides a list of services listed below if available. This GP practice has 7 reviews with a rating of 3.4 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Concord Medical Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 597 individuals have been screened out of a possible 797 eligible people.A total of 74.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 41 people to hit the required 80% screening target. | 597 |
| Cervical Screening Ages 50 to 64 | 361 individuals have been screened out of a possible 472 eligible people.A total of 76.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 17 people to hit the required 80% screening target. | 361 |
| Overall number of GP appointments | 2,089 Number of appointments in Aug 2023 from a practice list size of 5,145 patients | 2,089 |
| Face to face appointments | 1,613 Face to Face appointments in Aug 2023 which is 77.2% of the total number of appointments. | 1,613 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 476 Telephone appointments in Aug 2023 which is 22.8% of the total number of appointments. | 476 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Feb 25 2019 | ||
I've been a patient of Concord for over 20years.
I used to admire and respect this surgery, but I haven't been able to say that for some years. It is worse now than its ever been (since the new surgery has been built).
Today they brought me to tears again.
Last week when I finally spoke to a doctor on the phone, I was advised I needed some samples doing. I then had to collect the items and carry out the sample taking myself. I then had to drop the samples back into the surgery where I was asked at the reception what they were for. There was a gentleman waiting behind me and I really didn't want to repeat what they were for. It was private. I was then shown a tatty black plastic bag on the desk where all the samples were thrown in to.
Today I received a text at lunchtime saying that my sample was abnormal and could I phone the doctors. Shouldnt they phone us??? When I did phone I was told that the "telephone appointments" were full for that day and I'd have to phone back tomorrow. I tried to explain that I had been asked to phone a doctor and they would have none of it.
They brought me to tears as I don't know what is wrong with me, but can't speak to a doctor. In addition the "admin" team are so rude, abrupt and lack any type of care or compassion for patients. I told my husband this afternoon that I would do anything to leave the practice and join a new one.
Why is it you can't just book an appointment and TALK TO A DOCTOR IN PERSON. My daughter has moved to another close by town and the service and care she receives from her practice is second to none. I envy her.
I spoke to my sister in law who is a nurse at Southmead for help. She too despairs of Concord Medical Centre. She has also complained on a number of occasions but never heard anything back. She told me that I won't hear anything either.
Please, please reconsider how you run Concord Medical Centre. It is so unfriendly in how the appointments work and please, please train the staff to show a modicum of compassion. | ||||||
| By: | Concord M |
| Nov 4 2018 | ||
The Dr's are very professional but can be difficult to get an appointment or referred to specialist services, the nurse is also very professional too. The staff overall are polite and respectful.
Bbut this is more to do with the young lady who took my bloods. She didn't wash her hands before taking my blood or clean the site before taking bloods. I was in such pain that it never occurred to me to tell her to do theses things, but a patient should not have to direct staff to do the basics of care! | ||||||
| By: | Anonymous |
| Mar 24 2019 | ||
I recently attended an appointment with one of the GP's. I was greeted warmly and with respect and the GP listened to me with attention and accepted my personal written record which helps me remember matters. The GP examined my recent surgical wound and was pleased with the healing and this too me. The GP was very professional with the examination too. It was lovely to finally see the GP and to discuss how the pain and other complex health issues I have experienced and suffered many years now have greatly diminished and that I felt I have my life back. I felt greatly reassured, I was not hurried or rushed, indeed the GP was patient and showed great dignity. | ||||||
