Brighton Station Health Centre

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  • Provider Information
  • Brighton Station Health Centre is a GP Practice in Brighton and provides a list of services listed below if available. This GP practice has 59 reviews with a rating of 2.5 out of 5.

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  • Provider Services
  • Asthma Clinic
  • Child Immunisations
  • Learning disability health check
  • Obesity management clinic
  • Phlebotomy
  • Smoking cessation clinic
  • Travel health with yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Brighton Station Health Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491,203 individuals have been screened out of a possible 2,764 eligible people.

    A total of 43.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 1,009 people to hit the required 80% screening target.
    1,203
    Cervical Screening Ages 50 to 64181 individuals have been screened out of a possible 303 eligible people.

    A total of 59.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 62 people to hit the required 80% screening target.
    181
    Overall number of GP appointments5,328 Number of appointments in Aug 2023 from a practice list size of 9,900 patients5,328
    Face to face appointments3,620 Face to Face appointments in Aug 2023 which is 67.9% of the total number of appointments.3,620
    Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
    Telephone appointments1,708 Telephone appointments in Aug 2023 which is 32.1% of the total number of appointments.1,708
    Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
    Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    10

    Good
    6

    Ok
    7

    Poor
    17

    Terrible
    20

  •  Patient Reviews

    Brighton Station Health Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 30 2019

    I didn't answer some of the above questions because I was told it was an emergency service so no appointments, no telephone contact. I just turned up, waited 55 minutes. Saw a nice doctor. He dealt with my infected finger and put me on antibiotics. The surgery was clean, and well looked after. I have 3 suggestions: (1) When walking in, the notice on the desk says "In the interests of confidentiality please wait to be called." A man was already waiting near the entrance, and I joined him. After a minute or two I thought how could they call me if they don't know my name, so I approached the desk and the receptionist asked to fill in a form to check in. Then she told me to take a seat. So that notice is misleading and it needs to be sorted. (2) Although most people have mobile phones to look at, I don't have one. I looked at some notices around the room but otherwise there's nothing to read while you're waiting, only a leaflet about shops in Duke's Lane - not very interesting.. So perhaps get the Metro paper (free) delivered ea ch day (3) the area with notices is interesting but there was still a box with brochures for Brighton Fringe (May) there. Should have been removed at the end of May. Apart from these suggestions, the service was wonderful and I was so grateful. Thank you. It was my first and only visit.
    Original Comment Report...

    Reply from Brighton Station Health Centre
    Tue, 01 Oct 2019 13:23:59 +0100

    Thank you for your constructive review. The management team have taken note of your feedback and we are currently in the process of improving the waiting area of the Walk In Centre. We appreciate your helpful suggestions. We are planning to implement these improvements in the very near future.

    Brighton Station Health Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 2 2019

    Too whom it may concern i'm reprorting a very unprofessional Gp visit. It was last Friday 28th of June afternoon at around 4 pm .This was at your Brighton station branch I saw one particular GP. I told him I had extreme stress at the moment that I needed some anti-anxiety medication. I showed him my Dr's Notes. Too show him I have severe PTSD from a Bad X Boyfriend & suffer from extreme anxiety etc.. He was very rude & unhelpful he actually laughed at Me. Saying I've been at work since 8 am I don't need this. He said he couldn't give Me anything too help Me. Printed out a mental health emergency number. Then made Me leave I was in tears the last thing you need when your feeling severely mentally unwell . Is someone laughing at you that is extremely unprofessional. No-one should be treated in this way It's disgusting were all human I needed help & all I got was laughed at.They made Me wait even longer than I Needed too as your receptionist didn't even put Me on the computer. Untill I complained about others being seen before Me . Who had only just turned up etc..
    Original Comment Report...

    Reply from Brighton Station Health Centre
    Tue, 01 Oct 2019 13:32:30 +0100

    Thank you for your comments. We are very sorry for the treatment you received during your visit to the Walk In Centre. We have discussed your feedback at our last team meeting to ensure that this does not happen again. All the staff have been reminded to be empathetic and understanding to patients needs and requirements. The reception staff have been trained to enter patients details onto the system in a timely manner. During busy times of the day this process can take slightly longer depending on how many patients have arrived to be seen. We sincerely apologise for the delay and the inconvenience that has been caused. We have allocated two reception staff to the front reception desk, during busy times; in order to support one another.

    Brighton Station Health Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jun 10 2019

    I have had to come here many times recently and I always find that the services provided are pretty quick to access and the healthcare staff and reception staff I have dealt with have always been very respectful of my anxieties and given very respectful and professional assistance. Obviously it’s not ever an ideal situation to end up needing medical help but they have made it as little of a chore as possible and I’m grateful to them for that.
    Original Comment Report...

    Reply from Brighton Station Health Centre
    Tue, 01 Oct 2019 13:33:28 +0100

    Thank you for your positive feedback. We have shared your review with the team. Your comments are very much appreciated.

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    Brighton Station Health Centre, Aspect House, 84-87 Queens Road, Brighton, BN1 3XE

    GP Practice in Brighton

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