This happened on a Sunday so rang to see nurse so that it could be dressed as it was on my right hand and was still bleeding. Nurses called duty doc who said it needed stitches and go to A&E. Am 91 and no family live near, so would accept their help. I was told to take a bus (park and ride and two buses to get to hospital). This I said I was unable to do so was told take a taxi and dismissed by doctor. Nurse put on bandage and managed to get neighbour to drop me at hospital. At hospital was asked why come here? Told them doctor sent me as stitches were needed. They said rubbish, we will use strips which they should have done at surgery. Five hours were spent waiting at A+E. Thoughtless behaviour at surgery am not able to finance taxis.

Coming into A&E with a serious blood issue on a weekend night, I was seen very promptly and within a few hours was seen by a doctor, given a bed and subsequently admitted for a week. The level of care from the staff and the promptness of being seen has been the best NHS experience Ive had so far, and any questions or concerns I had were addressed in depth and with kindness.