Attempting to attend a&e, dropped daughter off, then circled car park for over an hour, trying to park. Parking is needed, we don’t use public transport for emergencies, nor should we use an ambulance. Sheffield is supposedly a clean air town yet that’s over an hour of unnecessary emissions I created. Actual health care provided was good, but the car park is causing anxiety, frustration and rage for people before they even get into the building. Such a shame to give such a negative first impression, as this means staff , who have very tough jobs, are already on the ‘wrong foot’ and having to work harder to calm the person but rapport etc,

My 96 year old mother with late stages alzheimer’s dementia was taken into hospital at around 4am this morning from her care home after falling out of bed. I spoke with the doctor on A & E at 9 am and he was happy for her to go back to the care home after being checked over. I was advised at 12 noon she was still waiting and it would be a couple of hours before the ambulance came to take her back. I have now called again at 5.15 pm to ask if she has left yet and she is still on a bed in A& E waiting. By now she will be most distressed, frightened and probably delirious as she doesn’t know what is happening. The lovely nurses I have spoken to have assured me she is being looked after for which I have no doubt and they say they keep chasing the ambulance and don’t know why it’s taking so long. Surely some priority can be given to returning a 96 year old lady whose been waiting all this time?

Mr Chapple, colorectal Dr ended my care with the whole Dept when I got a 2nd opinion which I’m allowed and said I needed psychiatric assessment/treatment after I asked if he’d made a mistake as was there was a complication after the surgery he did. I’m allowed to ask this question. He refused all help, explanations for 2 yrs until I’d had psychiatric treatment showing no concern that I needed to get well and get back to work. When I threatened to report him to GMC for discrimination he let me see his colleague, he knew he was wrong. He broke NHS/ GMC rules but PALS, the hospital trust, the GMC, CQC who I contacted all did nothing. The only people helping are Dispatches, The Guardian, The Independent who are reporting poor care.