It feels like a lottery getting an appropriate appointment booking at this hospital and like entering some kind of awful paralel universe if you need to get it changed or sorted out. I have had so many wrong letters, double-bookings and inappropriately changed booking where wrong that I have lost count. To top it all off, I have now finally entered a new and horrible phase of getting letters for appointments at times I cant make, with one number on to ring, which leads to an office where they say they cant change the booking! I wish to goodness someone would check that any new admin systems they put in place actually work and that all staff know what to do. Nobody seems to think about how things actually work out for patients. When you have to attend the hospital very frequently (I have now been doing this for a year and have at least another year to go) constant screw-ups with admin are no small thing. What a waste of time and energy for everyone involved. I have decided that it is time to make complaints and leave reviews because using up specialist nurse time on trivial administration is not on when their work is better done looking after patients and when the hospital management / leadership dont pay enough attention to whether their systems work, thus endlessly putting both their staff and the patients in a difficult position. Will somebody please get a grip on these systems?

I have been attending as an outpatient for 2 years and have received excellent care from diagnosis to treatment. The staff work very hard under difficult circumstances but look after the patients and are always wiling to answer any questions