During my first few appointments here I was less than impressed by the way appointments seemed to be organised at this hospital (long waits to see the consultants, all the seats at the upstairs reception taken etc.). After having made my thoughts known (as politely as possible) to the staff, I have seen a great improvement in the service. This has restored my faith in the fact that the kind people who work here do actually listen and respond to your concerns. Now I'm very happy to attend my appointments!

Reply from University College London Hospitals NHS Foundation Trust
Wed, 13 Aug 2014 12:36:17 +0100

Thank you for taking the time to give us your feedback. We're so pleased you were happy with the improvements to the service provided by the Head & Neck Outpatient team, and we will feed this back.

Amazing world class care from the surgical breast cancer team and ward T6 at UCLH. Compassion, kindness and effective evidence based quick treatment. Thank you so very very much. The Cancer Centre itself is a fantastic building.

I was very nervous about my appointment but felt more at ease as soon as I entered the building. The downstairs doesn't feel like a hospital - it is spacious, very clean and impressively decorated. There was lots of space to relax and I could talk to my partner without being overheard. The calling system worked well. I had to wait a long time to see my consultant, but I had been warned of this in my appointment letter. When I was upstairs in the waiting room there was an emergency and several staff were required to help somebody who was very sick. It is a cancer hospital and circumstances like this are surely unavoidable and cannot be predicted. Thus, I did not mind having to wait. However, once I had seen the consultant I only had to wait a few minutes before being taken through to a radiologist. What stood out for me was the staff. Every member of staff was welcoming, upbeat, smiley, helpful and incredibly apologetic about the delays. This includes the receptionists, but particularly the nurses, my consultant and the radiologist. A facility like this with such fabulous staff is surely the NHS at its finest!

Reply from University College London Hospitals NHS Foundation Trust
Wed, 14 May 2014 10:30:47 +0100

Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received from our breast services department and have passed this on to the team.