From start to finish the staff were friendly, welcoming and patient, explaining what was being done and checking regularly on my condition. Part of an overall process that has been fast and joined up.

Come in 4 yesterday with an urgent letter from the doctor with excruciating pain in my stomach they have left me for 15 hours on a hard chair and won’t offer me a bed and when I ask them a question they tell me it’s not there problem extremely rude !!!

My son was rushed in early hours in severe pain the process to ensure his comfort and pain relief was interrupted by staff breaks and I had to watch my son in pain for an hour or so until I intervened to remind them of his pain, a 7 hour wait for a CT Scan is beyond appropriate for any medical service especially if it leads to life and death. I have to say the staff are especially polite and hard working but the service is broken, under staffed and poorly managed with poor communication. It feels like a third world service and I know it’s not the NHS but just this hospital, they told my son to provide sample and forgot to do this, nothing is noted, listed or communicated to the new shift taking over it’s not a service I would pay for so thank god it’s free or they be out of business. This hospital needs more staff and a better system.