Went to see Guisborough General Hospital Urgent Care Unit when I felt extremely poorly on a Saturday, it was easier on me than trying to track down out of hours doctors and they were less impersonal than an A&E. Very pleasant nurse on duty who helped me and made me feel dignified and respected despite being a bit of a gibbering wreck.

Reply from South Tees Hospitals NHS Foundation Trust
Mon, 29 Apr 2013 08:53:12 +0100

Thank you for your feedback regarding your visit to the Urgent Care Centre at Guisborough Primary Care Hospital. I am pleased to learn you found the staff helpful during your visit and I shall ensure they your kind comments are forwarded to them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives please contact the Chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognise the important contribution nursing and midwifery make to patients and their families at The James Cook University Hospital or the Friarage Hospital on a day-to-day basis. Forms are available from the director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk With best wishes Mrs Linda Oliver Patient Experience Co-ordinator