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- Hospital Information
- City And Hackney Centre For Mental Health is a care provider near London and provides a list of NHS procedures with quality scores and reviews available to compare below if available. This provider has 5 reviews with a rating of 2.2 out of 5 and a CQC rating of No Rating.
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Patient Ratings Excellent Good Ok 3Poor Terrible 2Patient Reviews
City And Hackney Centre For Mental Health
By: Anonymous Rating:.. 
Aug 15 2018 Reply from East London NHS Foundation Trust
Mon, 20 Aug 2018 14:41:02 +0100
This is concerning feedback. It sounds as being admitted to the unit was a very distressing experience when you were feeling extremely vulnerable. I am sorry that you did not feel you were supported on the ward by some of our staff. We would be keen to contact you directly to look into what happened here. Posts on NHS Choices are anonymised so we have no way of contacting you. So we would appreciate if you contacted our PALS/Complaints service on our freephone number: 0800 085 8354 to talk through what happened. Or via another channel: https://www.elft.nhs.uk/Contact-Us/Complaints-Comments-and-Suggestions We really appreciate you posting this feedback as we can only make improvements if we know what it has felt like to be on one of our wards. I hope you are now getting the support you need to recover and get back on track with your life.City And Hackney Centre For Mental HealthBy: Mr woodley Rating:.. Dec 8 2017 I have just been told some information from my dr I have found really concerning and insulting aswell from my dr upon trying to confirm this information before getting too anxious about it I go online to get a contact number which happens to be ge same one I’ve been phoning all to realise that there is no answer? I’ve rang 15 times and counting (no I’m not exaggerating I’m over frustrated with the lies and lack of support) I still can’t believe after even raising some of these Major crosseing of political borders there is still no real passion or progress in creating a soloution and supporting the vulrable?! I have nearly given up in trying honestly I can’t do another week of making calls sending letter or emails I’m literilly exhausted.
Original Comment Report...Reply from East London NHS Foundation Trust
Fri, 08 Dec 2017 15:43:44 Z
Dear Mr Woodley. So sorry that you are having these difficulties getting through. Can you call us now on 0800 783 4839 so that we can looking into which service or individual you are trying to contact. Don't give up. It sounds as if there is a number wrong somewhere along the line so it's good that you have posted here so that we can get to the bottom of it.City And Hackney Centre For Mental HealthBy: Anonymous Rating:.. 
Jun 1 2017 I was sectioned under the Mental Health Act in 2016. I called 999 and a police car picked me up as the ambulance would have taken too long. Eventually, after waiting unsuccessfully for an ambulance, the police drove me to City and Hackney. The first thing that was said to me by their staff- in an incredibly accusatory tone- was "why did you call a police car instead of an ambulance?" For someone who was suicidal, it was a massive knock and I felt like I'd done the wrong thing getting help. I was interrogated for hours by two strangers about every aspect of my mental health. There was no warmth or understanding. The same person who asked me about the police car and the ambulance later told me I shouldn't call 999 again in future because it would "look bad when I apply for jobs." They said they would write a letter to me and my GP and that it would give me next steps. I was released. I never received a letter and there was no follow up. The minute I returned home, I was on my own. My time there was the first time I've ever felt ashamed of my mental health and I would consider it a traumatic experience.
Original Comment Report...Reply from East London NHS Foundation Trust
Fri, 02 Jun 2017 12:34:48 +0100
This feedback is very concerning. Posts left here are anonymised so we have no way of contacting you. But we are keen to speak with you directly to find out more, get to the bottom of what happened here and address the issues that you raise. But more importantly, we want to make sure you are OK and are supported more appropriately. Please call our Freephone no: 0800 085 8354; or email: PALSandComplaints@elft.nhs.uk- Write a Review
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