Awful place. Like a concentration camp. My mother was transferred there from hospital a few years ago, left shut in a dark box room with only a bed and a locker, not even a light bulb. She’d been waiting for transport from Royal Berks hospital for hours eventually being put into a vehicle rich numerous other transferres to arrive at this he’ll hole almost 9 hours later. She had nit been given anything to eat all day then upon arriving at this concentration camp when asking for just a biscuit, sandwich or water ALL were refused being told to wait til lunchtime the following day then put into a bed IN THE DARK in a box room with no light, with no help or offer of a wash and all medication taken away out of her reach and left unattended on the side for any other resident to come and take. My mother was left screaming for her meds and ignored to the point she called me from her mobile phone begging me to rescue her. Myself and my daughter walked into this facility off the street at gone midnight where we were immediately met with patients screaming for help as though being tortured yet completely ignored by a large group of staff laughing and drinking coffee in a staff room. I walked past this staff room where not one staff member questioned me as to who I was or where I was going or why I was there in the middle of the night. I eventually found my mother in the god awful kennel she was imprisoned in in an undesirable state where I gathered up all her meds into a bag and got her out of bed and dressed then proceeded to take her out to my car when a staff member eventually asked where I was taken her! To this day I’ve never been asked who I was or why I was removing my mother. Neither has my mother or GP ever been contacted to ask questions. This place should be closed down once and for all. Years later I’m shocked to see the volumes of disgusting feedback posted regarding this facility and that these failures are still ongoing. They also employ geriatricians struck of

Parking by Staff in the desinated Disabled Parking bays