I have been deaf my entire life. Firstly this is the first in a decade an audiologist was outstanding in understanding hearing lost, adjusting hearing aids and really taking onboard my feedback and creating a health plan to adapt to the new prescription. She was insanely kind, patience and understanding. The Ropewalk audiology center has to be in my opinion one of the best in the country I have experienced so far and I have been registered with a few already in 28 years. The reception staff are all incredible, booked me an appointment immediately taking onboard my issue (broken hearing aid) and got me in as soon as they could. While being polite, happy and just understanding. They really do work hard and really do their best to accommodate you even if it is short notice. Not only this but lets take a moment to appreciate the equipment they have, I am a young deaf person, not as their typical client as a pensioner age. The hearing aids they arranged for me based on my needs from the audiology assessment has advanced in a way I have never seen in my whole life. Literally the hearing aids are life changing for someone like me. Bluetooth enabled means for the first time I can using my hearing aids hear phone calls and listen to music. I know it may seem like a luxury but for a deaf person I had no idea you could even get hearing aids like this and I definitely did not ask or request such thing, but instead I was amazed and blessed to be able to qualify for these hearing aids based on my needs. All in all, today you changed my life for the better, the staff are incredibly amazing. I speak from experience that some places are like heres the basic equipment and make do attitude but at the Ropewalk as the children services are also like, they go above and beyond for their patients. Thank you so much for helping me and giving me the confidence and tools to live a normal life like any hearing person in the hearing world. You are all incredible and I hope and pray that you guys are able to keep up the amazing work you have been providing for Nottingham.