When telephoning you give an email address for alternative contact at high speed not allowing time to write it down yet it is not obvious on your web page If you wish people to mail and not phone could you please make the address more obvious or change you phone message and reduce the speed at which it is read out

Reply from Brighton and Sussex University Hospitals NHS Trust
Tue, 17 Sep 2019 10:12:05 +0100

Dear Barney Thank you so much for taking the time to share your kind comments, I was so pleased to learn your experience was made a little easier by our staff. I will ensure your feedback is shared with the team and I know they will be so grateful. With best wishes Hannah Pacifico Patient Experience Manager

Reply from Brighton and Sussex University Hospitals NHS Trust
Wed, 14 Aug 2019 16:19:26 +0100

Dear Malcolm Thank you for taking the time to contact us following your recent experience, I was so pleased to learn that it was so positive. I will, of course, ensure that your feedback isshared, and I know the team will be so grateful. With best wishes Hannah Pacifico Patient Experience Manager