Unbelievably this trust has (last year) built 2 new cells in the old part of the hospital where they can hold patients for upto nearly a week (5 days and nights in my relatives case). These are windowless rooms, with a highish ceiling and dark grey walls and floors. All thats missing is the padding. Then, knowing you are visiting every day, they pack your relative off to a hospital in Kent. Policies that only add stress to families at what they must know are already difficult times.

worst people,worst service. i submitted my family registration form almost 1 month ago. one week before i visited for update,lady on reception told me that they are still in process and hopefully a day after will get receive massage but nothing. Today i called again and they said that they cant find my applications so Ive to submitte again.

I was sectioned under 136 and when I arrived I was in the care of police, they put my in a room that was literally like a prison cell, we may have mental health but some of us don’t deserve this treatment. I was in there for all most 6 hours before the team came to see me and I was already stressed out being up at the hospital for 16 hours and then in this room for another 6, got treated like a criminal basically. The facilities are worse then ACU St. Peter’s and I think that this contributes to the factors of mental health. If your kicking and screaming then yeah it would be the best place but if your quiet and content it would be ideally better to make it a little bit of a more comfortable experience so we’re not stressing out. I have PTSD and this place actually is in one of those boxes now and has made it worse. I am no better then I was then before I went in and it was a complete waste of time because I’m still doing what I went in there for. Doesn’t matter what we’re going this this is bottom line, this place is not for everybody and I think certain areas should be re thought about.